Claude Account Suspended Seconds After Purchase?
67
AAnthropicWHAT about 3 hours ago 39 comments
I literally created a new account, pressed submit on the credit card dialog, the purchase goes through and i get logged out. I try to log in, and it says I'm banned. I check my mail box and I see an email with an invoice and another that I'm in violation of the ToS, submitted within the same minute LOL.
Is this some kind of joke? :O
Discussion (39 Comments)Read Original on HackerNews
Lol, wtf. I'm guessing some jurisdictions would consider that theft.
First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
Enough chargebacks will threaten their merchant account
Anthropic dogfoods their own product, and, unfortunately, this is what their product produces sometimes.
^ the automated system banned me so fast, that the receipt email was delivered after I was banned :')
I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?
It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..
Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.
anthropic does not let you use their service if you are physically located in china
however, anthropic does not actually ban chinese people.
so, you can still use it provided you make your request from a 'democracee' country
I've been waiting on human support for over a month wrt a failed $1200 max pro purchase.
the automated support is blatantly wrong and repeatedly suggests things that aren't real options.
no human contact. not even an ack. $1200 just "lost in the slop".
I'll probably have to dispute via credit card.
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
I believe they still allow API usage in this manner though.
In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.
Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.