Microsoft deleted my account and OneDrive

nnixass about 7 hours ago 57 commentsRead Article on twitter.com

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Discussion (57 Comments)Read Original on HackerNews

BeetleB•about 3 hours ago

This is why I always ensure I have a big enough HD. I've used my current cloud backup for almost 15 years, and am really happy with it. But I never rely on them exclusively. If they go out of business tomorrow, I still have all the data locally!

And of course, if my HD crashes, I sync back all the really important stuff.

(OK, I would lose prior revisions of a file - I can live with that).

jamesfinlayson•about 3 hours ago

Yep, I remember a couple of years ago Google Drive started flagging 1 byte files as pirated content - shortly after I bought a 6TB hard-drive and two 5TB portable hard-drives.

My progress in getting everything off Google Drive and OneDrive has slowed due to real life but all the important stuff is backed up offline now.

mysterydip•24 minutes ago

1 byte files? I guess there’s only 256 options, someone probably copyrighted them :)

ColdStream•about 2 hours ago

Late last year I could see where all the stuff was starting to go with storage and bought up a decent little amount of HDD's to get a full multi backup setup done. Worth it.

I also have a silly box that I call the 'T Box Series T' that is made out of loads of old PVR HDD's that were donated or found on the side of the road, if they burn out there is no big loss.

Some stuff is online but I have copies of copies of everything now.

b112•about 3 hours ago

I don't know about in this case, but I've heard of both Apple and Microsoft "cloudifying" then deleting local files just found on your drive. I think with Apple, it was music.

The lack of control with closed platforms is staggering. Best make those offline bsckups.

jagged-chisel•about 3 hours ago

That's only if you point the cloud at the directory with the files. For example, if your ~/Documents is on iCloud, it'll happily remove the copy from the actual ~/Documents folder after syncing to the cloud.

However, if you have an external drive at /Volumes/MYSHTUFF, you do not point iCloud at /Volumes/MYSHTUFF. You maintain a copy of ~/Documents at /Volume/MYSHTUFF/Documents. Maybe you use that as your primary work space an sync to ~/Documents periodically. For some apps and workflows (Logic projects, git repos), you don't want your live copy to be the cloud-sync'd copy.

Same with Apple Music. Keep your MP3s on an external drive, place a copy on the internal drive, drag the internal copy onto the Music app.

cam_l•about 2 hours ago

It is probably not what you are taking about, but apple itunes deleted my entire music collection, first on my iPod, then on my hard drive, as I tried to sync one to the other. That was around 20 years ago.. when I stopped trusting tech.

So when Microsoft force updated my entire office to windows 11 and force uploaded their desktops to onedrive and locked them out because the cloud drive was now full.. I was uneffected (apart from having to fix the mess).

quantified•about 2 hours ago

This happened on iPhone, paid-for music gone. Expect companies to shit on you as they grow, Apple and Microsoft are two of the biggest.

Gigachad•about 3 hours ago

It's called Virtual Files on macos. In general it's a very useful feature because it keeps files local while they are being accessed which makes them super snappy to work with, and then offloads them automatically when disk space is low.

It does mean you need a separate backup process though.

BeetleB•about 3 hours ago

With Microsoft, you can control it - they have to let you control - at least for enterprise use.

I assume Apple give you control as well.

Sane people like me use Linux, though.

> Best make those offline bsckups.

I have that too! A separate HD that I mount and clone to once a week.

OJFord•about 3 hours ago

Well it's not a 'backup' if it's a single point of failure, something you rely on exclusively, is it!

oliyoung•about 3 hours ago

Man, I love the PlayStation is going purely digital, who needs physical media for the games or movies you buy, nothing like this ever happens

basilikum•about 3 hours ago

This has nothing to do with physical vs "digital" (CDs are digital anyway), but with owning. CDs can have DRM and only work with keys from whitelisted systems that might even have to authenticate online or trigger a time bomb and wipe their keys and downloads can be in a DRM free format that can be copied, archived and played on any capable device forever.

HeavyStorm•about 2 hours ago

People don't understand the difference. They talk about preservation, without acknowledging that a PlayStation can refuse to play a disc if servers say so.

fragmede•about 2 hours ago

How're they gonna do that to an offline system like the PS2 or NES? Why should I simply just give up the rights I had on those systems because Sony and Microsoft want more money?

basilikum•about 1 hour ago

This isn't about these systems. The context here is Sony announcing the end of physical disks for future games/consoles.

OJFord•about 3 hours ago

That's a compelling argument (or for how it should be but I bet it isn't) for local play I suppose, but surely the volume's in online multiplayer, where physical media really doesn't save you because you're reliant on server etc. anyway.

(And arguably why not download the game assets or whatever if you're going to necessarily play connected anyway.)

amanaplanacanal•about 3 hours ago

Pretty sure they were referring to the more than 500 movies that PlayStation deleted after people had purchased them.

ColdStream•about 2 hours ago

Remember 15 years ago PSN was down for between 24 and 76 days (depending on region). But that stuff will never happen again. Nope... never ever again! It is bullet proof just like everything else online.

kgwxd•about 3 hours ago

That PS thing is so dumb. People really have trouble letting go of the illusion they've been living under for a long time now. Those disks might as well be random hunks of garbage. It be hilarious if PS starting shipping old AOL CDs from a dump instead. They'd probably be more useful and help reduce landfills.

Qem•about 3 hours ago

lousken•about 3 hours ago

Even enterprise M365 solutions dont have backups unless you pay extra. Always have your own separate backup, ideally offline.

ocdtrekkie•about 2 hours ago

This is one of those things a shockingly large number of businesses do not understand. The cloud has been sold as magic, people don't realize you have all of the same needs as you do on-premise, you're just also paying rent.

munchler•about 3 hours ago

> "This action is irreversible and ensures that your data remains protected."

This amounts to "We deleted all your data in order to keep it safe." WTF.

SchemaLoad•about 2 hours ago

Personally I would much rather Google delete my files than hand them to an attacker. I can restore them from a backup. Tech companies need to do better at encouraging users to keep their own local backup alongside the cloud one.

Gigachad•about 3 hours ago

I could understand locking the files. Having this compromised would be devastating and you should have a backup of them elsewhere.

But locking the games out is unacceptable since you can not back these up and they are not sensitive data. At the very least Microsoft should either offer a new account with all the purchases included, or a full refund.

case_ratchet•about 1 hour ago

Yeah, of course you should keep your own backups of important files, but we’re in a time that tech companies—including Microsoft—are causing hardware prices to skyrocket.

Price out a beefy home NAS in 2023 prices vs today. It’s absurd.

CSMastermind•about 2 hours ago

Back in college, I did a hackathon where I striped data across different clouds like OneDrive and Dropbox so that even if one of the providers went down you would still be able to recover your data. Had the additional benefit of no single provider being able to read your files because none of them had the full data set.

Ended up not pursuing it but every time I see a story like this I think I should have.

esikich•about 2 hours ago

If you're talking consumer, there are a plethora of solutions already that are much simpler. If you're talking enterprise, there's no way the cost will make sense for TBs of data as enterprise backup solutions have existed since forever.

ColdStream•about 2 hours ago

I mean it couldn't be any worse than a stripped RAID setup and a HDD decides to blow up.

jherskovic•about 2 hours ago

Have a TrueNAS server at home with a bunch of drives in a RAID-Z array. Backups go there. My pictures, which are probably my single most important item, are also there but get cross-backed up to a very good friend’s NAS in a different city. And his to mine.

My wife’s backups also go on BackBlaze because she would be much, much, much less tolerant of a local glitch than I would.

TL;DR local-first backups here. Time Machine makes it trivial except when it falls on it face and has to start over. Highly recommended if you can put up with replacing a hard drive every few years.

kotberg•about 3 hours ago

Store your files on a Joshua tree next.

Simulacra•about 3 hours ago

Baby pictures.. That's really sad… Reminds me of when the executive editor of wired magazine, Matt Honan, trusted all of his baby pictures and movies to iCloud only for it to get hacked and have it all deleted. Always have that off-line back up.

anonymars•about 3 hours ago

3-2-1 rule still alive and well

3 copies, 2 different media, 1 off-site

But also, what a fucking disgrace, Microsoft

Edit to add: cloud plus synced hard drives do not count as separate copies

oliyoung•about 3 hours ago

This is a good opportunity to shill for Immich

https://news.ycombinator.com/item?id=48761944

With the barest of config, it's almost a drop-in replacement

tapoxi•about 2 hours ago

I bought a Synology Beestation just for this purpose. I don't need it to do anything else, just keep my pictures backed up.

Glandalf•about 3 hours ago

Check the TOS, it was never the user’s account.

thin_carapace•about 3 hours ago

microsoft "permanently suspended (his) account ... (to) ensure (his) data remains protected". but microsoft cannot give him his data. therefore microsoft stole his personal property and are protecting it for their own use. this is legal because he agreed to it. everybody has to use windows, and microsoft account creation is now forced by windows - therefore I call this slavery coercion

bryanrasmussen•about 3 hours ago

>everybody has to use windows

I don't. What makes me so special!?

robotnikman•about 3 hours ago

Another reason why no one should use OneDrive and ignore all the damn prompts by Windows telling you to use it.

andor•about 3 hours ago

Since he spent Euros, he must be somewhere on the EU. This is a GDPR violation and I bet he can reach actual people that are able to help by mailing their GDPR legal contact.

johnea•about 3 hours ago

#1 This sucks

#2 This is the personal version of what europe is going through now, with the realization that those cloudy cloudy services may be convenient, but don't bet your life on one.

Keep a local backup!!!

In fact, local backup first, with the cloud as a backup of your backup.

self_awareness•about 3 hours ago

A bitter reminder for all of us that we don't own digital content at all.

tintor•about 3 hours ago

Unless you download it to your own hardware.

self_awareness•about 2 hours ago

Still DRM can revoke rights, depends on what form we download it as, but yeah, downloading locally is generally much better than keeping it "in the cloud" (which is just someone else's computer).

aleksandrm•about 2 hours ago

I truly hope you get this resolved if it is at all salvageable. The more stories I hear like this the less I am inclined to do any kind of backups with these companies because they are notorious for not giving a single fuck.

dismalaf•about 3 hours ago

Microsoft doing Microsoft things. That being said, I hope this gets enough visibility to force Microsoft to be better. Doubt it.

burnt-resistor•about 4 hours ago

Technofeudal overlords pick and choose what customers can lease temporarily when they erroneously believed they bought ownership.

HeavyStorm•about 3 hours ago

Who the fuck designs these flows...

oliyoung•about 3 hours ago

It's designed by committee, with n stakeholders with n+1 opinions and motivations and pressures from other business units over 17 workshops and governance decisions

Simulacra•about 3 hours ago

Someone who knows that there's absolutely nothing this guy can do about it. Maybe he could sue, but really if a major company like Microsoft, or Google, decides to delete all of your data, and doesn't want to give it back, there's really nothing you can do about it. We really do need a law protecting consumer's data from arbitrary deletion.

nhinck2•about 2 hours ago

Some random Brazilian disagrees.

LightBug1•about 3 hours ago

What a bunch of wankers ...

Timely reminder to back every fucking thing up.

Trust none of these valley assholes to do the right thing.

Just make sure YOU do the right thing.

charcircuit•about 3 hours ago

>If you used this account for Minecraft, we regret to inform you that the game cannot be recovered. A new purchase will be required on a newly created account.

Welcome to the club of people who Microsoft stole Minecraft from. They deleted my copy since I did not migrate my account in time.

aetherspawn•about 3 hours ago

I’ve bought Minecraft like 5 times in my lifetime at this point if you could the multiple times I bought the OG version and lost access, then Microsoft accounts, then console versions… probably spent $150 buying Minecraft over and over

AngryData•about 3 hours ago

After I migrated mine I still had to contact support and send a half dozen messages because I didn't verify my email after accepting the migration and the link expired.

dismalaf•about 1 hour ago

Me too. But Minetest is good enough, plus way more performant.