Playdate maker Panic is refunding tariff fees to customers

rricobecks about 3 hours ago 3 commentsRead Article on gamedeveloper.com

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Discussion (3 Comments)Read Original on HackerNews

tencentshill•about 2 hours ago

Why is it even a question that this should be the default? Each company has extensive records of which customers paid which portion of tariffs and exactly how much they were.

NDlurker•about 1 hour ago

>He continued: "Still, it took a lot of work for us to file all the paperwork to get the refund from the government, and it took work to build a little system to process the refund, and sometimes it felt like, wait, why are we seemingly doing more work than even gigantic companies are on this issue? That felt weird. But I guess it makes sense in a way, because our small size means we’re far more directly affected by something like a tariff."

Because it cost time/money to send money back to their customers

Psillisp•about 2 hours ago

The Rules of Acquisition - Rule 1: Once you have their money, you never give it back.