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#down#claude#status#page#business#goes#more#don#saas#models

Discussion (118 Comments)Read Original on HackerNews

mbgerringabout 3 hours ago
I wonder how long it will take the software industry to re-learn the 2010s lesson, that basing your entire business on (and in this case, firing half of your employees and replacing them with) another company’s API is a bad business decision
binyuabout 3 hours ago
Frontier models being in the hands of a handful companies does not help either. Let's hope that the open weight movement changes that soon.
ru552about 2 hours ago
Gemma 4 has made a lot of progress in this area. The model is phenomenal. It's size is workable. This is the worst it will ever be.
nextaccounticabout 1 hour ago
Now we just need the RAM market to get back to normal. Or at least fine OpenAI for speculating on raw wafers. There's an article on the front page [0] with this passage that gives me hope that consumer access to VRAM may improve

> On the infrastructure side: OpenAI signed non-binding letters of intent with Samsung and SK Hynix for up to 900,000 DRAM wafers per month, roughly 40% of global output. These were of course non-binding. Micron, reading the demand signal, shut down its 29-year-old Crucial consumer memory brand to redirect all capacity toward AI customers. Then Stargate Texas was cancelled, OpenAI and Oracle couldn’t agree terms, and the demand that had justified Micron’s entire strategic pivot simply vanished. Micron’s stock crashed.

[0] https://adlrocha.substack.com/p/adlrocha-how-the-ai-loser-ma...

kristiancabout 2 hours ago
If it goes as well as the 'open' / federated social network alternatives of the 2010s, I wouldn't count on it.
amarantabout 2 hours ago
Social networks are 100% network effect. AI models are not really effected by that at all.

Which doesn't mean the open models will definitely succeed, it just means they have more of a shot than the open social networks ever did

serfabout 3 hours ago
realistically any 'huge' frontier model that takes a rack of H100s to infer against is probably going to have downtime no matter who runs it.

downtime is always going to 'scale' poorly against loads that require a lot of hardware thrown at them, even with lots of good fail-over -- probably worse for the small vendors because they don't have the contracts supplying them with hardware first so availability is already at a premium for them.

so, I guess i'm saying yeah I hope frontier-level-models get out soon in the open arenas, but I suspect the same or similar level of exclusivity will exist as long as they take that much compute to operate.

ravenstineabout 1 hour ago
Corporate leaders don't learn lessons. They follow trends, chase growth, reduce the perception of risk, diffuse blame, get their business acquired, and exit with money bags in both hands. No learning from experience necessary.
cortesoftabout 3 hours ago
What makes you say it is a bad business decision? It seems to be a fine decision to make for things like AWS, since when it goes down, a ton of websites go down and no one blames the site.

There is no way to know whether it is a good or bad business decision just because they can go down when a third party goes down. For example, if you save $50 million a year by firing half your employees and replacing them with AI, but you lose $10 million a year because your site goes down when Claude goes down, then you made a great business decision.

graemepabout 2 hours ago
On the other hand a competitor site that is up (or bricks and mortar competitors) might get a lot of business when AWS goes down. If you depend on AWS for operations it might be a lot more expensive than that.

Mostly I think its that management does not blame the person who picks AWS. Its another iteration of "no one got fired for buying IBM/Microsoft".

It is also an issue at other levels: if all a county's businesses rely on AWS (let alone its government) then that gives the US huge leverage over you (sanctions would shut down your economy).

cortesoftabout 1 hour ago
This is exactly my point, though. I was simply stating that you can't be sure it is a bad business decision just because it goes down sometimes. It isn't immediately obvious from that single fact whether the business decision is good or bad, it is simply one factor to consider. Occasional downtime isn't an immediate business killer for every business.
skywhopperabout 2 hours ago
That would require AWS to actually be down a lot, and it’s not. Betting your business on AWS being flakier than whatever alternative provider you use is probably not a good idea.
iugtmkbdfil834about 2 hours ago
Oddly, I do not think you are wrong. In a pure money calculus exercise, this seems like a no brainer. Naturally, the math gets iffy the moment we are trying to capture something less tangible like 'customer may get sufficiently annoyed to drop us altogether' or 'we are no longer a respected company' or what MBAs would call 'unexpected goodwill extraction'.

I honestly don't care nearly as much as I used to, because I used to be more upset over this. Now, I simply wait to see how much is enough to rile up average Joe and Jenna.

dilyevskyabout 2 hours ago
Lots of companies did that moving to cloud in 10s and it was generally a positive
shimmanabout 1 hour ago
Only if you think consolidation of the entire tech industry being funneled into a dozen or so companies as positive sure.

Most of humanity doesn't think this, nor I doubt any devs like the current state of affairs where 4 companies dictate the direction of technology in this country.

dilyevskyabout 1 hour ago
Nobody dictates you anything - you’re welcome to setup your own dc if you wish to as some folks do. Not sure about “most of humanity” (lmao) but most of professionals in this line of work clearly don’t think it’s worth it for them
nunodonatoabout 3 hours ago
we have a big dependency on AI, both for developers (can survive without it, mostly habits) and internal workflows (very hard to go without it). So we decided to unplug from cloud AI, rent our own GPU and use an open model for both scenarios. We have been very happy with it so far, 60% cheaper and around 50% faster
scottyahabout 2 hours ago
Faster in what way? All the open models we have access to at work are very noticeably behind the frontier models to the point where it's usually faster to not use them at all.
htrpabout 1 hour ago
why not an inbetween scenario like using a managed inference provider to host your own models?
AlfredBarnesabout 3 hours ago
Is it important to be that self reliant? I wasn't in the workforce then, so I assume if you have an outsourced system with 99% reliability it would be an acceptable risk. Not sure if any AI system will reach that level, but for potential gains it could be worth it.
digitaltreesabout 2 hours ago
Former cofounder had a $60 million ARR payment platform on a big company. They saw the success and kicked them off the api and built the same product. Now it’s billions on there public filing income statement.
santoshalperabout 3 hours ago
I am not sure how many people learned it the first time. To be fair, it's really hard to build a business without major dependencies. The key is to assume they will fail and have alternatives available.
tostiabout 3 hours ago
It's not like risk management isn't thoroughly researched and studied already
strongpigeonabout 3 hours ago
I have to say, I do respect Anthropic's honesty for their status page. Most service provider seem allergic to declaring an outage...

It is a weird thing to respect come to think of it... Having an accurate status page should be the baseline, but that's the world we live in.

flemhansabout 3 hours ago
They aren't declaring 99% of their degraded service, reduced performance, token consumption bugs etc.

One of the least transparent companies I've been a customer of.

GorbachevyChase39 minutes ago
I get the feeling this is where Jack sparrow comes in and says “but you are a customer“
MeetingsBrowserabout 3 hours ago
To be fair, the status page tends to lag by thirty minutes to an hour.

And I’ve experienced 500 error codes in Claude code that lasted more than thirty minutes but less than an hour that never showed up on the status page as an outage

joaohaasabout 3 hours ago
I can't think of a single big provider that does not provide a status page.

Not a lot of them provide uptime in % values, but Anthropic doesn't either.

strongpigeonabout 2 hours ago
I’m not saying others don’t provide a status page, just that they’re often misleading.

I’m thinking for example of Apple having a multiple hour outages a couple weeks ago, preventing anyone be from installing debug apps on devices. Yet, everything was green the entire time.

m3kw9about 3 hours ago
Most service provider provides outage status page.
recursiveabout 2 hours ago
And how many of those status pages actually report outages when they occur?
ai4mathlogicrsnabout 3 hours ago
Claude.ai is down… Powered by Atlassian StatusPage. SaaS is dead, but even Anthropic needs SaaS!
burlesonaabout 3 hours ago
The thing about status pages is they have to be up when you're down, and (if your service is non trivial) they have to be able to handle a traffic profile that basically looks like DDOS. So, you're paying for the hosting infra more than the software.
mjr00about 3 hours ago
This is fundamentally the argument against all "SaaS is dead due to AI" claims.

Replicating the basic functionality for most SaaS is trivial, it's the "everything else" part that you're actually paying for.

Gagarin1917about 3 hours ago
Nah even the trivial part is too much for most businesses to do themselves.

Most companies aren’t going to opt for a bespoke solution to things if something tried and true already exists. Maybe the really small simple applications will be affected, but the ones with hundreds of features and years of experience will be fine.

gruezabout 3 hours ago
>This is fundamentally the argument against all "SaaS is dead due to AI" claims.

The steelman version of "SaaS is dead due to AI" isn't that SaaS companies will disappear, it's that competition will greatly intensify, to the extent that it becomes a commodity business with thin margins, rather than the money printer it is today.

Imustaskforhelpabout 3 hours ago
> This is fundamentally the argument against all "SaaS is dead due to AI" claims.

True, All as in everything. I think Anthropic is extremely silly for thinking that and maybe even a bit delusional.

But to take the devil sides here, maybe some might be a better accurate term as to be honest, Status pages are a mission critical. Imagine this page landed 404 and the panic then vs now. Also I can be wrong, I usually am but status page innovation is more devops oriented than software itself. Basically how do you keep the status page website as having the best status time of itself (imagine it goes down) and its needed 24x7 as outage can happen anytime.

I do feel like status pages are more the exception than the norm in how mission critical they can be, again I can be wrong. Also you can self host status page easily yourself if you wish (UptimeKuma is awesome!) on a 7$/yr vps and there are so many free options available out there and its very much a competitive space to be in and basically no lock-in for the most part.

zipy124about 3 hours ago
Yeh, I've tackled this problem a few times, and just like back-ups you at some point need something external, because if you're down, you don't want your status page to go down too. This means you need to make sure to sandbox it pretty hard if rolling your own, ideally on a separate cloud behind a different CDN etc...
threetonesunabout 3 hours ago
Chrome tells me that page is almost 4MB? I feel like you could better handle loads against a nicely formatted text file.
faangguyindiaabout 3 hours ago
when you are funded by investment money, you don't need to care much about these things.
tostiabout 3 hours ago
Hosting a static page updated once per minute or so is hardly rocket science.
tapoxiabout 3 hours ago
SaaS is dead because large chunks of the industry can't do work or understand their codebase without depending on a proprietary AI model from a single provider.

And you thought GitHub or us-east-1 outages were bad.

amarantabout 1 hour ago
GitHub outages are most likely entirely unrelated to anything AI, and 100% caused by their move from on-prem hosting to Azure.

They have a very unusual workload in that they need to write to disk a lot more than what is typical, making them harder to host for a generic cloud provider. And also Azure sucks so bad it's almost impressive GitHub has any uptime at all!

Imustaskforhelpabout 3 hours ago
Agree with your statement overall but to be honest, status pages are the only SaaS which might make sense. For example, some hosting providers themselves who sell VPS etc. won't run their own website in their VPS and I asked one of the providers why and they mentioned because if they do and the servers go down, their website would 404 too, so they host on other infra in a sense for better redundancy.

Isn't there a thought here that you don't host your status page on your infra itself, and if for example they are using hetzner etc. and hosting their own vibe coded one, then they might need an engineer so might as well have Saas whose whole job is this.

I could've maybe recommended one of those status software[0] which actually runs on github actions but github themselves seem to have some downtime :p

[0]: https://github.com/upptime/upptime (for anyone interested)

walthamstowabout 3 hours ago
There's a decent chance on any given weekday that Claude will go down when US Pacific comes online while London is still working. It happens all the time. Kind of embarassing for a $300bn company.
schmookeegabout 3 hours ago
I got 2 500s and quickly popped over to codex since I was just doing documentation and planning work and didn't neeeeeeed claude. He's already back for me. :)

To another's point, yeah, it's sad that Claude taking a brief hiatus just halts workflow. I imagine my whole team just started packing for a beach trip. Then again, I suppose if the CPA office computers go down, everyone doesn't dust off giant ledgers and quill pens and start working manually.

vadanskyabout 3 hours ago
I want to like Claude but I keep having to pop over to codex and I feel at some point I'll stop starting with Claude and just use Codex from the start.
zamalekabout 3 hours ago
Claude to plan, codex to implement. Claude's giant context is great for reading large amounts of code but it is currently incapable of following instructions/guidelines.
d0100about 2 hours ago
GPT 5.4 is working pretty well for me, both in Copilot and Codex vscode extensions

If you create a plan it follows it closely

coprophageabout 3 hours ago
I love that this has become my competition in the job market

yall hilarious

neeeeeeeeeeeeeeeeeeeeeeeeed

gordonhartabout 3 hours ago
The big difference is the number of 9s you get from LLM APIs versus your CPA office computers. Building a business around something with 0-2 nines is a nightmare.
eyerisabout 3 hours ago
That is something hospitals do when the computer systems go down haha
Rohunyyyabout 4 hours ago
Mythos couldn't fix this vulnerability
heliumteraabout 3 hours ago
They said it was very dangerous, it probably went rogue
ai4mathlogicrsnabout 3 hours ago
Mythos decided to fix the huge Cybersecurity risks of Claude Opus/Sonnet by bringing down Claude!
saltyoldmanabout 1 hour ago
Clean. Here's what changed: Deleted Anthropic
dgrin91about 3 hours ago
Getting only one 9 on a major tech provider that is suppose to be one of the flagship AI companies. That paints a picture hard to ignore.
ai4mathlogicrsnabout 3 hours ago
The future of vibecoded software with code nobody understands is 1 9.

They’ll need Claude to fix it during an outage, but Claude is down too!

nothinkjustaiabout 3 hours ago
A 9 is optimistic, unless you’re talking about 87.9
yangm97about 2 hours ago
More like 9%
ValentineCabout 3 hours ago
Even AWS's outages were caused by engineers overrelying on AI:

https://arstechnica.com/ai/2026/03/after-outages-amazon-to-m...

rvzabout 3 hours ago
Well it just tells you that Anthropic will experience repeated outages on their managed solutions. How can they can even begin to compete against everyone on with their products with their atrocious uptime? It's just as bad as GitHub's uptime circus.

There are just some things you should not vibe code your way out of.

Ancalagonabout 2 hours ago
They really gotta get this Mythos guy to work on their reliability. I heard he was a Genius.
brenoRibeiro706about 3 hours ago
It's strange to think how dependent people have become on these tools to the point where they can't function until they're back to normal.
Aurornisabout 3 hours ago
I had some mundane refactoring work that I would have happily led Claude handle this morning. I shrugged and did it myself and it was fine.

If a team is so dependent on Claude that they’re paralyzed when it goes down, I’d worry that they’re in over their heads. Opus 4.6 is amazing but still has limits. You need to know what you’re looking at and how to send it in the right direction, as well as when to reject its output.

kilroy123about 2 hours ago
I sadly think that's where we are headed.
JohnMakinabout 2 hours ago
This is roughly like saying -

"It's weird how when internal cloud goes down, no one can function until it's back."

Any dependency is like this, it's not the first, it won't be the last.

prmoustacheabout 2 hours ago
Is that really the case though?

I am pretty sure most people deep in AI tool use various LLM providers anyway.

SunshineTheCatabout 3 hours ago
Try going a day or two without being in any way connected to the internet.
utopiahabout 3 hours ago
I honestly recommend doing so at least once per year. It's genuinely useful to notice which dependency you have and, if you want, find fallbacks.
nothinkjustaiabout 3 hours ago
Sounds like a dream tbh.
p1eskabout 3 hours ago
This is true in many industries. Try to build a house without tools.
philipallstarabout 3 hours ago
That's why AI isn't really a tool here. You can buy a new drill. If you replace all your house builders with a house factory then you're utterly reliant on the company that makes the factory.
Aurornisabout 3 hours ago
AI coding assistants haven’t been available for very long. If someone forgot how to write code manually already then they have bigger problems.

I don’t think the house factory analogy makes sense for multiple reasons. I subscribe to multiple LLM providers and switch between them all day. I could sign up for a dozen more to provide GLM 5.1 if I wanted to as well. I can even run lesser models locally on my machine.

This is nothing like a single factory because I can switch to a new provider in minutes with a credit card.

gonzalohmabout 3 hours ago
Or you can code without AI you know? If the company that makes the factory goes down you can fall back to the previous method.
Sharlinabout 3 hours ago
Yeah, completely analogous. Physical tools aren't subscription-based and prone to outages. Except when they are, but that's – luckily – still something that people feel strongly negative about.

And if my IDE or compiler (or computer!) stopped working because it requires a connection to the mothership I'd be livid. But I guess the cloud-everything, subscription-everything model has successfully made people accept an objectively worse world.

utopiahabout 3 hours ago
Even stranger when they arguably don't function reliably even when it's "normal".
Sharlinabout 3 hours ago
Sounds incredible to me if that's actually the case somewhere.
ramesh31about 2 hours ago
>It's strange to think how dependent people have become on these tools to the point where they can't function until they're back to normal.

I'm doing the work of an entire team now. I can still do the work of one person by hand, but that's not acceptable anymore.

nothinkjustaiabout 3 hours ago
Speak for yourself, myself and plenty of others have not made themselves reliant on third party subscriptions in order to do our jobs.
wg0about 3 hours ago
If someone's limit is remaining and they can't use it due to outages, shouldn't they be compensated for that?
Weetileabout 4 hours ago
Working for me, I can chat to Claude fine.
codybontecouabout 3 hours ago
I think it's model-specific. Opus 4.6 was 500ing but Sonnet 4.6 (non-1m context limit) is working.
fyrabanksabout 4 hours ago
Yeah, sems fine?
StanAngeloffabout 3 hours ago
This is affecting lots of users (myself included) and has prompted an official status page update, so it's very much real for users, but I guess only on claude.ai. Are you using Claude models through something/someone else?
DevKoalaabout 3 hours ago
Most of their customers only use the CLI or API.

I use Anthropic for 90% of my GenAI needs, software development, but I have never used Claude.ai for anything other than auth.

robabout 3 hours ago
I was getting tons of red 500 errors via Claude Code / CLI. Seems to be working right now, though.
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faangguyindiaabout 3 hours ago
funny, where i work we call the clients when we are down using a rig with 100s of mobile modems.
consumer451about 3 hours ago
Opus 4.6 1M was giving me 500s for around five minutes.

I took the time to stand up and do some stretching. Good use of time.

exfalsoabout 4 hours ago
Getting consistent 500s for any api call
JohnMakinabout 2 hours ago
This is becoming a Monday morning ritual.
earinoabout 3 hours ago
Claude going down is how I know I can start messaging with my west coast friends.
causalabout 3 hours ago
World: What's your uptime?

Anthropic: 9.

World: 9 nines? That's awesome!

Anthropic: No, a singular 9. 90-something percent uptime.

nurettinabout 3 hours ago
With mythos, all you need will be 0.9%
petercooperabout 3 hours ago
Went down for about 10 minutes for me, but back now. Though it did force me to login again.
OsrsNeedsf2Pabout 3 hours ago
This is what PMF looks like. When people love and pay, despite issues.
airstrikeabout 3 hours ago
Hopefully it's a buff not a nerf this time
ikbearabout 3 hours ago
It's a good time to take a break.
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baqabout 3 hours ago
at least you won't burn $200 of tokens in an hour now
skywhopperabout 2 hours ago
It’s fine. I used up my weekly quota four days ago anyway.
saltyoldmanabout 3 hours ago
I've been actively using through all 55 minutes this thread has existed (and an hour before).
akudamonoabout 3 hours ago
LLM API still works for sonnet 4.5
maplethorpeabout 3 hours ago
By now they would have done a sweep with Mythos to remove any existing bugs and protect it from any cybersecurity attacks. So what could realistically bring it down at this point? Internal espionage?
efficaxabout 3 hours ago
Really can't tell if you're being sarcastic or not. But clearly there's no silver bullet here. Mythos is not the end of software engineering
re-thcabout 3 hours ago
> sweep with Mythos to remove any existing bugs and protect it from any cybersecurity attacks

Maybe Mythos went in too hard and removed the physical network too?

heliumteraabout 3 hours ago
It went rogue
borplkabout 3 hours ago
Claude is SOOO powerful and dangerous they just had to shut it down guys :))
rvzabout 4 hours ago
Don't worry this is not an outage. Claude is on another lunch break and just like last week [0] after taking a day off on Monday, forgot to tell the whole world first.

He just needs to finish his lunch in 30 mins before going back to work.

[0] https://news.ycombinator.com/item?id=47662680

exfalsoabout 3 hours ago
I guess the new "Code's compiling!" is "Claude's lunching!"
encomabout 3 hours ago
HN is about to go down soon then, because a horde of "developers" are taking a collective time out from vibe coding AI slop to catch up on AI news.
greenavocadoabout 2 hours ago
"aLl sYsTeMs oPeRaTiOnAl".... my brother in christ, the newest color bar for "claude.ai" on https://status.claude.com/ is red and every color bar is a mosaic, yet this is somehow considered "operational"
dhruv3006about 3 hours ago
what is up with claude lol.
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nubgabout 3 hours ago
As a witty commenter said in another post, this entire industry is a beta product.
Imustaskforhelpabout 3 hours ago
I see better uptime in beta products and even my 7$/yr vps. This is a 500 Billion dollar company or more, let that sink in :-D