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#self#theory#escalation#system#practice#must#strong#guarantees#trust#repercussions

Discussion (2 Comments)Read Original on HackerNews

smallnix18 minutes ago
In theory a good escalation system. In practice there must be strong guarantees and trust that there are no repercussions for triggering. Otherwise management will tell you over and over to "pull the andon cord / escalate earle & often" but really no one does.
collectedparts7 minutes ago
Trader Joe's cashier bells have entered the chat. Ironically, the "request assistance" button and accompanying blinking light on top of your stand at self-checkout are the "self-managing" version of that where you as the customer are partly an employee. oh well