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I'm now seriously contemplating deleting my Amazon account of 15 years in one whole swoop. The quality degradation is painfully apparent, and the value add of Amazon in my life has been steadily declining for a while.
I've also had terrible experiences with AWS, but that's a different story.
Amazon's only core product that they care about now is their stock price.
My goal has now shifted to identify the thinnest intermediary between my dollars and the person doing the labor for the product/service I'm paying for.
Etsy is certainly _bad_, but getting to Amazon levels is a whole other animal.
Recently a nice wooden piece from a shop in Germany and an address sign for my yard from some place in the Midwest.
For some things you do see endless shops selling cheap Chinese imports.
"Only" here is incorrect. I posit every public company's primary concern is stock price. But certain behaviors and values align with driving that stock price up and for Amazon it's Customer Obsession. And they are not obsessed with it because they love you, it's because they love your repeat business. But that obsession means your happiness and their stock price are aligned, for now.
I pushed Purchase on Amazon one day and was opening the package 36 minutes later. I can barely drive down to a gas station, get a coke and come back in that time. But I wanted a particular, random item one morning and was setting it up within the hour without leaving my seat. Ebay and Walmart and Local shop can't do that.
I support leaving out of principle, that's laudable. But it won't be because they aren't good at delivering CX.
This is why I'm so bullish on Shopify. It increasingly is getting network effects (Shop.app) and people are starting to become even more brand loyal than before. Even Chinese companies are creating strong brand categories at a fraction of US counterparts and selling direct on Shopify to (e.g. Anker, Fnirsi, Fanttik, etc.)
One day shipping is fast, but I can run to the store in 15 minutes. Can't beat that.
There are still lots of good reasons to shop local, but I’m not sure speed is the best reason.
Oh yea. Getting downvoted for saying the truth. So modern Hackernews
Best Buy, Microcenter, B&H, Walmart all do better. They just don't have the range or sometimes do not respect my tax forms.
I am an hour drive from a larger town with a big box store like Walmart. The Best Buy closed. The closest thing nearby is something called Tractor Supply. They put out a big sign each year saying "We Have Chicks!!!" which means they have baby chickens, ducks and turkeys. They are super cute.
The most common issue for me is what happened when I bought a custom dog bowl, thinking the ceramic was made by the seller. Later stumbled upon something similar and realized it was just an off the shelf bowl and the dog’s name had been painted on. That not worth nothing, and it was still probably nicer than what I could’ve gotten on Amazon, and maybe I should’ve asked before buying. But there’s just a lot of that, “make a quick buck” type of stuff and it’s not always obvious.
For the past decade Etsy has been a rebranded Temu/Ali Express. There's almost nothing local, or original, or worth anything on it.
All large online shopping services converge onto the same Amazon model.
They originally broke through and defined themselves by insisting that vendors only sell original cottage-crafted work, but gave up on that requirement years ago and the sincere low-volume, low-margin crafters can't compete with high-volume, high-margin importers in either advertising spend or in the etsy-profiting metrics that drive algorithmic discovery.
(no affiliation, I just love the company and how they treat their employees and customers, strong value for price paid imho)
I live in central nyc, been only a few times to a Costco, and had no idea they even do any shipping! I assumed that part of all those good prices is the smaller selection, large minimum quantities, and that you have to get yourself there with a car to get it in person.
There has been a lot of consolidation in this space. Part of that means that independent webstores closed up and moved exclusively to Amazon. If they did not close up shop, they now use Shop/Shopify or a similar SaaS, which streamlines sign-ups, sign-ins, and checkouts, for better or worse. All the better if you've got PayPal or Apple/Google Pay.
I've noticed that a lot of "click and mortar" stores have really abysmal product on their physical shelves. Like, it's discontinued, or all the wrong sizes, subtly defective, or just undesirable. It's like their stores are kind of dumping grounds, and it makes sense, because the sort of person in 2026 who gets in a car, and shops in a store, and grabs stuff uncritically off the shelf is not your most discerning or astute shopper.
Target's shopping experience remains better than most. Their stores include everyday needs like groceries and medicine, so I can meet a lot of my needs by dropping in. Furthermore, their app-based shopping (marketplace) is pretty good too, so if I need housewares delivered or something, or I need to look up something and find it right now, in-store, their app is right there. And their shopping carts now have little dedicated slots to drop in your smartphone next to the cupholders.
The best online shopping is Office Depot/OfficeMAX. They've shrunk their retail footprint, but their online store is still a non-marketplace, and really good for buying the kinds of things they sell. That includes some non-intuitive buys, like you can find kitchen supplies, because they stock many breakrooms for small/medium businesses. Good place for electronics and accessories and art supplies, even if you are just comparison-shopping. Their delivery is rapid and often just comes from the nearest store!
Meanwhile with other platforms it takes up to a week, the delivery timeframe is 08:00 to 21:00, I then have to wait for the delivery person to call me because they can never find my front door. And if I happen to be on the toilet when they ring the package is delivered to a parcel point ten kilometers away. So I have to rent a car to go pickup my package.
Amazon has absolutely nailed the delivery here. They looked at how people struggle with online orders and streamlined it completely. It’s such a blessing not to have to deal with delivery drivers anymore.
If Amazon charged €10 extra per package I would still order with them.
eg. wanted to purchase a FIio KA17 DAC - amazon price £150, asked an llm for an alternative, found for £120 from a decent small audiovisual real store, ordered, delivered within 3 days.
Have found you can save money for purchases from cosmetics to garden fertilizer and grass seed to audiovisual and IT equipment.
Am I getting old? I feel like a dinosaur still Googling things.
I know Amazon often isn't the lowest price anymore, but that's okay with me as long as their customer service is great.
However if you live in a historical city center where your address is the equivalent of “That small door if you go up two stairs behind the old tavern” then package deliveries plain suck. Especially since you don’t have the “village postmen” anymore. You have ten delivery companies and none of them have fixed routes.
I spend a good four months every year in Poland and Austria, and there’s really nowhere in the world except China that offers consumers as much choice and availability as the U.S. does.
Meanwhile in Europe I spend many evening on internet forums and Facebook groups doing research trying to find a part that will work with my car, then finding someone willing to sell it and finally using Google Translate getting someone to ship it to my foreign (to them) country. I even had to resort to proxies just to get car parts from Eastern to Western Europe.
This is true, although I find it interesting that so many people then gravitate to Costco, where consumer choice in a given category is deliberately restricted to one or two product variations selected by the head office.
Yes, all of us who are not wealthy must have an upper limit to what we can support, and maybe 25% is over your limit, but please don't ignorantly accuse them of ripping you off when you clearly know nothing of the costs of vastly different scales of business.
ByteDance has reimplemented their now infamous video suggestion algorithm for shopping and it is _very_ effective.
Once the infrastructure and logistics of the Chinese eCommerce platforms improve in the US, it will be so much better that I imagine that Bezos only recourse will be to have congress ban them (a la the Chinese EV ban).
He will likely be successful in doing this and allow the US to slide further into modern technological irrelevancy at his own benefit.
No reason to get congress involved when you can have the president suspend duty-free de minimus with executive authority.
On the Amazon homepage that has never happened. It usually just shows some banner ad for prime day, new amazon tv show/movie, then maybe 4 little thumbnails of the last product I searched for or whatever. I have to initiate the shopping experience, I have to pique my own purchasing interest.
The first is price. The stuff is cheap, as in so cheap I know it will be terrible and I still sort of don’t care. It’s $2, if I only use it twice I got my moneys worth.
That makes it super easy to hit Buy without thinking much.
The second is that they appear to target verticals that don’t have a natural ceiling to sales. I only need one microwave, so they won’t sell me that. They do sell a lot of apparel, decorations, toys for adults (crappy 3D displays, not dildos), stuff where you don’t think “eh, I already have one though”.
The third is the marriage of entertainment and shopping. I can be doomscrolling, see an ad and buy it without ever leaving the platform. If I remember right, it doesn’t even interrupt your doomscrolling really. Swipe to next video, see it’s an ad, hit buy, confirm Apple Pay pop up, scroll to next video. You can decide you want something, buy it, and be on your next video in 15 seconds. It’s so fast it almost blurs the line where I’m not sure if I’d call it shopping or entertainment.
The last is that they’re really good at luring consumers to start selling on there. The ads for stuff tend to be sort of home made and low quality, which makes it seem attainable for your average person. That tends to mean a huge selection. I had a buddy that randomly decided to sell stickers on there just based on watching other people do it (no idea how that went, I didn’t ask)
Second, I found a product I liked but was the wrong size. As far as I could tell, they can’t even show you recommended similar products. They show you what other people clicked on or bought in the same order. But not just actually similar products in the same style.
In my defense, they started it. (I had purchased a stainless steel muffler with a lifetime warranty off of Amazon Auto, the thing was counterfeit, completely rusted through in less than a year, and Amazon would not honor their written warranty and I didn't care to fight it legally...)
So the next time they dropped my package off in my lobby when I have specific instructions to bring it to my front door? I never got it.
And unfortunately for them... it keeps happening now?
Like every other package that gets delivered?!
(They always believe this, apparently... either that, or their agreement with their delivery insurance services must eat the cost).
I've more than gotten my muffler refunded now and they're none the wiser, so win win really!
I've been a prime account member in good standing for over 5 years now.
I order thousands of dollars worth of stuff every year.
They're not cancelling my account. Ever.
They seriously don't give a shit. They're not paying these costs. It's all covered. They are not the same company who delivers or insures.
They are for-profit corporation, not our government.
There's a difference.
Maybe when they use a 3rd party delivery service they can strongarm that service into eating the loss. But, where I am, Amazon is usually doing 1st party delivery.
(the reason I assume they don't is that a) they are big enough to eat any loss and b) losses happen at a pretty constant rate. So they would basically be paying an insurer $loss_amount * (1+insurer_margin) in premiums to immediately get payed back $loss_amount. not a great deal.)
This isn't a restaurant and they're not waiters.
It of course also creates essentially perfect competition. Amazon will even tell you the top selling products across categories, so that no seller can make excess profits for long - others will quickly jump into the fray to compete that away.
This is of course the market working as intended - the sellers compete away any and all surplus. Normally that would be a good thing for consumers! Unfortunately the search ad tax is very real, and siphons off a good chunk of the surplus as monopolist rent.
This is all structural. A marketplace like this is a natural monopoly with massive network effects. And the allure of the search ad is irresistible - they literally can't not do it, lest their shareholders rebel.
Google ads work exactly the same way.
As a seller your only options are to either have better conversion economics than the competition (so you can win the ads bidding war - guess why every successful site on the internet is gameified to all hell, and why the amazon listing titles & descriptions look like they do) or to not play.
If you can create a viral hit for a product you can probably eke out excess profits for a few months - people want precisely your branded product and not a cheap knockoff, at least for a while.
("Excess profits" = anything above what will literally make the marginal seller say "it's not worth it", which is a very low bar when competing with the entire world)
I normally use Google and/or DuckDuckGo to search YouTube and Amazon, because if I'm looking for a specific video/product, that one will be 3-4 pages in (maybe not even shown).
Brand name products are buried 3+ pages deep on Amazon, while the first 2-3 pages are always drop-shipped Chinese knockoffs now. The onsite search is almost entirely useless.
If you're just looking for something that's all whitelabeled stuff all coming from the same alibaba source, you can just find who's selling the same thing at the cheapest price currently. The prime only label is needed to filter out the stuff with extreme shipping pricing and times selling for $1. Would be much nicer if they could just properly sort everything with shipping included like ebay but whatever.
The results have long been flooded with brands with names like XEZAXFE all selling the exact same thing so it's the fastest and easiest way to find what I'm looking for if it's not brand name (which I wouldn't trust amazon to send me a non-bootleg version of otherwise if I want brand name).
This needs to be pinned as the top comment. Thank you!
Ads too, I guess
What can we do about it? Not much. This is something that happens when in a "free" market you have a near monopoly, and the antitrust is too weak to even try to fine these companies.
One might think that there's a "conspiracy" of a few powerful people / billionaires, but I don't believe it it the case. Individuals are driven by results, profits, targets, metrics, etc... The company as a whole responds to shareholders, not the small retail one but large funds and such that own a significant stake in these companies. They want to make money. They lobby the government to make sure that quasi-monopolies like this one can go on undisturbed.
I don't blame Amazon. I think this is a limitation of the (supposedly) free-market society in which we live. By the way, it is not a free market when antitrust does not work, or when you need to bail-out banks, etc.
I admire and respect Seth Godin (I even met him once, years ago), and I would love to see if he had any idea of how to solve this.
Amazon doesn't need to be so big and in so many industries. My pharmacy doesn't also need to be a movie studio. My cloud provider doesn't also need to be a self publishing business. It distorts too many things.
You should do what I do: look for someplace else to buy from first. Amazon has "everything" - if you can find it. However there are usually small sellers of that niche (often niche.com) where they know something about the product and will direct your to the best one without adds. The smaller/weirder the niche the more likely this seller is to be helpful. You get to support "the little guy", and get a good product for a good price. Even if Amazon is cheaper, the smaller store is still the better value because you get a good product.
Mostly I don't do this because I don't know which company makes the one I want. An independent third party that knows the product and sells several different versions from different companies can help me select which one is best for me. This is a valuable service - when you can find it.
The problem is that the pay for that goes to Amazon instead of your pockets. I think Brave was actually on to something.
These companies effectively monopolize app distribution on their platforms and then make discovery so poor that developers who try to sell apps in their stores must pay for ads in those same stores.
This assertion lacks evidence. An alternate hypothesis: if you tried to sell literal garbage on Amazon, poor reviews and a high return rate will be visible in the product itself. The ad will earn you a click-through to the product, but buyers will begin to back out instead of following through with a purchase. Ad purchases cannot overcome insufficient revenue - it won't be profitable long-term.
Yes, Amazon has a problem with vendors buying good reviews as well. It doesn't overcome a high number of poor reviews, or a high number of returns.
> And second, Amazon (and Google before it) have an incentive to make their organic search results worse–giving producers more incentive to buy more ads.
Reeks of a conspiracy theory. Most customers simply don't have the time or energy to research any more than the top handful of results. Only a rare person goes 10 pages deep into the search results. Organic search results will produce less traffic when people don't even look at them. But that's not evidence in and of itself that the organic search results were nerfed in some way.
I hate to remind people of the basic truth about modern Amazon, but here goes: the vast majority of the inventory is made in China and the exact same product can be found at a tiny, tiny fraction of the Amazon price on AliExpress and similar sites. The value that Amazon adds is their logistic network that can deliver to domestic US addresses in a day or two, compared to weeks. The difference in price between Amazon and AliExpress justifies sellers spending enormous sums on ads and review purchases, because even if they do sell garbage on Amazon, enough people bought it at such ridiculous margins that the seller can tear down the product with the bad reviews and high return rate and re-offer it under a new brand with the same ad and review purchase strategy and still make a profit. But the person to blame for that is not Amazon, and it's not the seller, it's the fool who decides to pay the ridiculous price compared to the AliExpress price.
Books are one of the categories where they aren't printed in China, they're not sold on AliExpress, and searching for "seth godin the knot" returns the actual correct listing as the first organic search result. So I'm not sure why the author brings his book up as evidence. He might do better by reminding his publisher that "selling on Amazon" is not a homogenous experience and they ought to reconsider flushing money down the drain on advertisements they don't need.
Yeah but at the time when I buy it it's gonna have thousands of 5 star reviews, and the images themselves will be the shiniest most beautiful garbage ever seen by mankind.
Thoughtless take. Say you've just invented a better looking, better functioning, cheaper air fryer. How do you expect to reach your first customers if not through ads? Sell it to your friends? That's even more invasive and annoying.
People's urge to rid the world of ads is similar to our urge to rid the world of "middlemen".
It's natural, and I get it (ads are annoying), but this is a forum where I expect people to think a little more deeply about the economics and second order effects of things.
Put another way, the buyer uncertainty about your product actually, concretely makes your product worse. They don't know whether your thing will fail. The don't know whether you will go out of business if they need support. All else equal, either your product is not the best product, or you need to offer a lower price. Ads are a way to instead just pay someone to straight up lie (i.e. defraud) and say it's recommended when it's not.
I'll be the first to admit I don't know the specifics, but I imagine in some cases, it's economically prohibitive to lower the price by such an amount that it makes up for the uncertainty in a typical search algorithm.
Another possibility would be for the marketplace to be better able to load information about your product so you could provide some more information and reduce that uncertainty. E.g. that you use different (better) materials in your construction. Or you could work with the marketplace to purchase or demonstrate some kind of insurance policy to mitigate support concerns. Basically allow those unknown pieces of information to be discoverable by search engines and the customer. If the market has more knowledge, then if you have a better product, it should organically rank better. Either way, ads do literally nothing to benefit the buyer since they provide zero information (actually they provide a negative piece of information: someone paid for you to see something, so you can assume it's not in your interest to see it).
Even for the buyer, there are second order consequences if you remove the ability for sellers to effectively sell. If sellers can't effectively ramp, they're going to turn to other platforms. If new sellers can't compete on Amazon, prices will increase and diversity of options will go down.
I'm not saying ads in search are a hard necessity in every platform. I'm just asking people to think through the whole issue before making snap judgments because ads are annoying to them.
This is a lazy strawman and not what the author of the post argued for.
> It's natural, and I get it (ads are annoying), but this is a forum where I expect people to think a little more deeply about the economics and second order effects of things.
Then maybe contribute to the dialog on that front. The article did so more than your comment setting up a strawman.
You certainly didn't read it in much depth. The author is talking about search ads explicitly and narrowly within a category where Amazon has plenty of signals it could use to steer customers towards the highest satisfaction product.
If you make a new better product, advertise everywhere you want. And if Amazon took seriously its customer obsession, it would start driving people towards your product if it was better. Not because you paid them to.
> sales [the best product] were entitled to in the first place
Unfortunately, this is not, and has never been, how it works. The best product is never entitled to sales. Marketing, which very much includes advertising, is a massive, massive factor in sales.
Except, apparently, the surface that's actually closest to the purchasing decision? Why must that surface be forbidden?
Amazon, the store, has an incentive to show trending products, rather than items that sold well 10 years ago... if you already own the old standard, and you do a search and find it's still the highest in search results, you'll be unlikely to buy.
Just get your products reviewed by trusted reviewers, if you can budge them maybe you deserve a bit of attention from us. Someone who has a stake in being trusted for their fair reviews.
Ads are a scourge.
I actually prefer Dr. Pepper, but a lot of people think Coke makes the best cola, Apple makes the best laptops, etc.
While this isn't necessarily the reality for sodas, this is the reality for darn near every thing I look to buy off Amazon.
What baffles me is that e-commerce sites all tend to get worse with time. The moment a site I like turns into a marketplace, I know it will only go downhill.
In the end, we as a society value convenience more than global optima. So we will always land in some local optima. We deserve it.
You can cut Amazon out of your life tomorrow if you wanted. You could do it almost entirely with just Walmart.com if you wanted a dropin replacement.
If you only have one internet provider in your area, that's a monopoly, the cost of switching is essentially 'start an ISP'. Having to type in walmart.com does not make Amazon a monopoly.
https://en.wikipedia.org/wiki/Revealed_preference
In other words: blame capitalism, not our value judgement.
It’s very easy to blame systems and other people.
But I disagree though. Blaming human nature is much much easier. It means there is nothing we can do except give up and live with it.
In contrast, blaming the system means we can still change the system, and changing the system is extremely hard, especially when the rich and powerful have so much interest in keeping the system the way it is.