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Tell HN: I managed to unsubscribe from Adobe CC without being charged

ffrereubu about 5 hours ago 1 comments

FR version is available. Content is displayed in original English for accuracy.

I had an educational Adobe CC subscription that went from ~£25 per month to ~£67 recently. When I went to cancel after I realised I didn't really use it that much and could just use Affinity, I was shocked to find out that I was going to be charged ~£250 because although I pay monthly I was in a yearly contract. (I did know that, which is on me, but it's easy to forget that because of the payment structure). It's a serious barrier, so I looked at the other options, and you're able to transfer to an Adobe Photoshop Express plan for ~£98 per year and avoid that charge. I figured I'd do that and immediately cancel so I didn't forget to at the end of the year, whether I kept access to Photoshop Express or not - I just wanted out of the Adobe ecosystem. To my surprise I was refunded for both the balance of the month on the CC subscription because of the plan change and then refunded for the entire year's Photoshop Express because I still had 12 months to run on it. YMMV, but if you do it in that order, you can potentially escape Adobe without being penalised for it.
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Discussion (1 Comments)Read Original on HackerNews

andyjohnson0about 1 hour ago
I managed to cancel a (non-edu) Adobe subscription a few years ago, despite being a few days past the cut-off date for cancellation.

What worked for me was to phone them and insist on cancelling. The person I spoke to insisted right back that it wasn't possible. When I persisted they offered me an extended term for the same price. Then a discount, and then a better discount. After that they agreed to cancel.

My impression was that they had a customer retention flowchart to work through, and it was just a matter of getting to the right terminal node.