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#starlink#more#price#spacex#service#pay#internet#plan#https#still

Discussion (99 Comments)Read Original on HackerNews

khursabout 2 hours ago
There will be many price increases seeing as:

-SpaceX raised $75bn in the IPO which will only last so long for a loss making high capital requirements company.

-Then $25bn via bonds which have an annual interest rate repayment of $1.46 billion + repayment of the $25b (depending on bond length in years 2031,33,36,46 and 2056)

-Morgan Stanley said: "In our model, we estimate SpaceX raising an average of $72bn annually between 2027 and 2030 and then an average of $95bn annually between 2031 and 2034."[0]

So huge amounts needed continuously.

[0]https://www.ft.com/content/09a62ed4-16af-433c-adb7-c877d1975...

jerlamabout 2 hours ago
SpaceX stock has also dropped below their IPO price. It doesn't change their current financials but it may make it more difficult to raise money in the future.
khursabout 2 hours ago
Will be interesting to see if Elon regrets only floating 4% [0] of the company at the IPO and not more seeing as it was over subscribed.

[0] https://www.businessinsider.com/spacex-ipo-spcx-stock-free-f...

bakiesabout 2 hours ago
does low float and high demand drive the price up? the article just says more volatility which makes sense, but over subscribed would make me think it would have a higher price. Everyone is already bailing on their positions?
tcp_handshakerabout 2 hours ago
You missing the point...the 4% that is what caused the artificial scarcity.
jamie_caabout 2 hours ago
Yeah, up 50% over 5 days, back down to the starting line over the next 30 isn't a great outlook to my eye.
anvuongabout 2 hours ago
Holy cow how can they raise over $70B every year for 8 years straight? Who is investing this much?
netdurabout 1 hour ago
basically investors interested in long term and see how spacex the only one in game
initatusabout 1 hour ago
> spacex the only one in game

But there are many ai companies!

/s, but only kinda

theturtletalksabout 2 hours ago
What’s even more concerning is that the current government changed their requirements for the rural broadband program so companies like StarLink can bid to bring internet to those remote areas instead of using wired or fiber connections. Not far-fetched that StarLink wins this contract and then squeezes those customers over time. ISPs will have little reason to expand in those underserved areas without government subsidies.
BoppreHabout 3 hours ago
Note that this is for the "aviation plan" which already requires six-digits equipment.
throwitaway222about 2 hours ago
Starlink should probably reverse course on this however, it's one thing to pay 10k for up to 20 guests on a small private jet vs a company like Delta with a fleet of 747s. Charge Delta 20k, charge this guy 10k.
theturtletalksabout 2 hours ago
Why would they not charge as much as possible? Who else is launching satellites? He’s got one of the biggest moats I’ve ever seen.
fallingbanannaabout 2 hours ago
I don't know who else is launching satellites, but many airlines do offer wifi, often via partnerships with telco companies. It's just expensive and slow.

So the only moat I see (as a layman) is the speed and capacity. The one flight that I was on that had Starlink, had better internet during the flight, than most airports have on the ground.

DougN7about 1 hour ago
ASTS - though I think their satellites are supposed to connect to phone hardware
matwoodabout 1 hour ago
> Starlink should probably reverse course on this

Why? Rich people flying private want to be connected and Starlink is the most reliable game in town. "Do you have Starlink?" is probably already being asked by those booking private.

anvuongabout 1 hour ago
That 20 guests on a PJ are probably worth more than a fully booked 747. Price has always been set based how much customers are willing pay, not based on the value it creates.
Rebelgeckoabout 3 hours ago
They also recently doubled the price of the standby plan
vel0cityabout 3 hours ago
Yeah, for regular people they're just starting to suddenly charge $1,500 fees.

https://www.reddit.com/r/Starlink/comments/1uklz4q/starlink_...

r3trohack3rabout 3 hours ago
> He then reviewed my billing history and account details, confirmed that my service address had never actually changed, and determined that nothing had been moved. As a result, he issued a full refund.
vel0cityabout 2 hours ago
So not his service address, but a slightly different latitude/longitude would have received that.
BoorishBearsabout 2 hours ago
Yeah but it still sounds like $1,500 demand fee was not a mistake, charging OP was the mistake.

People first mentioned these fees at like $100... now you can go to Costco, grab a Starlink, and they'll randomly ask for $1,500 to actually start service.

Congestion is a thing when each node needs to go to space, but it also feels like they're cashing in on years of "just move to a cabin in the woods and work off Starlink"... once you've done that they have you by the balls even worse than a typical ISP.

cortesoftabout 2 hours ago
It sounds like this was a bug where slight updates to geolocation data (his address updated its physical location, probably to be more accurate) triggered a "location moved" process. Annoying, but not indicative of a new policy.
engineer_22about 3 hours ago
Furnishing low-latency, broadband connectivity to private aircraft. The Challenger 350 noted in the article stickers north of $10M
toomuchtodoabout 3 hours ago
They are attempting to juice revenue across all product cohorts, this is simply another datapoint. Customers are captive until there are more connectivity options.
nelsonicabout 2 hours ago
“Juice?” As in they have the best product by a wide margin and are charging a totally fair price for it that reflects demand. Nobody flying private cares about the price of Starlink.

It’s worse if they are squeezing people in underserved rural areas… our monthly has gone down from €35 to €29 and still getting the same speed.

The second SpaceX offers direct-to-cell in our area we will switch to their service as we’ve never had any issues with it whereas the incumbent mobile/broadband providers regularly throttle even when we’re paying top tier prices.

Totally agree there needs to be more competition and preferably not from other billionaires … but until then, Starlink is great!

toomuchtodoabout 2 hours ago
SpaceX has a monopoly on high speed satellite internet. They will extract as much as they can from customers with said monopoly until there is a competitor. Doesn't sound like we're talking past each other except perhaps you might be a fan and I am not (specifically, extractionist monopolist behavior).
justapassengerabout 3 hours ago
I’m pretty sure rest of starlink customers will get similar treatment in the future. Their potential customer base is limited and it’s only ISP that literately burns their backbone network every few years and has to replace to keep it running.

On top of that, their claims it’s profitable does some heavy lifting with how to account for the cost of launching rockets.

It’s extremely cool product and very useful for many customers. But sustainability of current pricing is very questionable.

latchkeyabout 3 hours ago
it has already gone up in price two times since i got mine. i still happily pay for the convenience and safety of having internet on my campervan in the middle of a national forest. ¯\_(ツ)_/¯
mauvehausabout 2 hours ago
What harm are you worried about coming to in the middle of a national forest that having the internet could possibly save you from? You're in a van, for heaven's sakes. You can roll up the windows, lock the doors, and/or drive off from most dangers save a breakdown or a wildfire, and the internet won't save you from a wildfire.

I've tent camped a lot on forest service land (and BLM land) both out west and in the east. Generally having arrived there by human power. Not once have I been confronted with a situation where the internet would've added to my safety in any way whatsoever.

scottyahabout 2 hours ago
You really can't think of ANY situations that might be helped with instant communication with the outside world? If that's true, please don't go into national forests or BLMs anymore, I don't want my taxes to be spent looking for your body.
bakiesabout 2 hours ago
also all the flagship phones have emergency satellite connections now, so it's not even the emergency bit, it's just about having full broadband internet
latchkeyabout 2 hours ago
i can think of 1000 reasons to need to call for help. heck, two months ago i fell on my skateboard and shattered my femur at the hip. it sure was nice to be able to call 911 and have someone come pick me up given that i couldn't drive anywhere. my van was parked right at the skatepark and there was no way i was going to drive. obviously not skating in a national park, but it isn't out of the question to not have a major injury in a remote location.

but it isn't just about harm, as i said "convenience". i like being able to download detailed maps for trail hiking on-demand, and being off-grid and still able to be working (as my job requires me to be online).

1234letshaveatwabout 2 hours ago
Same. I also have never been confronted with a situation where 911 would've added to my safety in any way whatsoever. Why does 911 even exist?
runarbergabout 2 hours ago
I also don’t get the convenience part. If you are in a national forest, put on your boots, open the door and go for a walk, breathe the fresh air and touch some grass. Why is a low latency high speed internet connection convenient in this setting, you should be happy to be able to send text messages and make phone calls, as I assume you‘ll be spending most of your time enjoying nature or sitting around the campfire.
grim_ioabout 2 hours ago
At some point, everyone becomes price-sensitive.
latchkeyabout 2 hours ago
"everyone" seems like a stretch of imagination. i'm not rich, but i'd still pay 2x (the amount mentioned) what i'm paying now.
mattmaroonabout 3 hours ago
Their potential customer base is literally everybody because they are the only ISP that can cover the entire globe. Everybody’s potential customer base is technically limited because there are only so many humans, but they have the least limited potential customer base of anything that exists.
justapassengerabout 3 hours ago
For any dense populated area, starlink cost explodes exponentially to support customers there, while fiber/5G is linear.

You cannot just put more satellites on top of cities, as they aren’t geostationary (which is why they’re fast), so you need to add insane amount of satellites, that would do nothing most of the time, when they’re not on top of densely populated area.

novafuncabout 3 hours ago
Yes, but the primary reason for Starlink is for areas with poor traditional ISPs.

If you had a choice between Fiber or Starlink, you’d choose Fiber.

So as traditional ISPs improve service and coverage, Starlink becomes less in demand.

StephenMelonabout 2 hours ago
The killer app is military usage, so they just need enough consumer and b2b demand to keep what they charge governments within what they can justify to taxpayers
grim_ioabout 2 hours ago
Sounds like a great long-term investment.

Starlink would only make sense if the world was not getting more and more concentrated around densely populated areas.

ruszkiabout 2 hours ago
First, they would need global coverage for that. Because looking at this map tells a different story: https://starlink.com/gb/map

It’s still the best option, but far from “global”. Also Iran is an obvious lie with that “coming soon” color, so god knows what else isn’t true on this.

kingleopoldabout 2 hours ago
At some point in next decade they can literally be the biggest ISP by far, insane potential always. It's all about how long it takes to get there
bakiesabout 2 hours ago
if you're in a city (where most people live) it'll never be cheaper to get this than fiber
scottyahabout 1 hour ago
Tell that to the Ukrainians and Syrians.
jameskrausabout 3 hours ago
It is an reckless business practice to not have the monthly price locked down, with strong contractual protections. Sounds like Correnti didn't negotiate well and are now finding out.
e_i_pi_2about 2 hours ago
Agreed with this, and it also doesn't seem like this is the case but I'm generally a fan of charging B2B as high as possible to lower costs for regular consumers - other companies will generally pay a lot more even if it just includes the potential of getting better support, and that profit can be used to give access to more people at a lower price.

A lot of open source software uses this model - free for everyone, but if you're a company that wants support then you have to pay for it, and that covers the development for everyone

smt88about 2 hours ago
The aviation pricing will be passed to consumers either way, as increased fares or in-flight fees.
josephcsibleabout 2 hours ago
The price increased by $10,000 per month. United's 737-800's seat 166 passengers, so assuming each plane has 5 flights per day, that would only make the average ticket about 40 cents more expensive.
w10-1about 2 hours ago
> Sounds like Correnti didn't negotiate well

Are you sure this is negotiable?

HarHarVeryFunnyabout 2 hours ago
Everything is potentially negotiable.

Price on things like kitchen appliances, furniture often negotiable - you just have to ask.

My wife: (good customer) if I guy two pairs of shoes I want 2nd pair at 50% - them "ok"

My wife: what will you give me if I buy this (expensive briefcase)? - them "$100 gift card"

I got an extra $150 of a sheepskin coat at a going out of business sale just by asking

jameskrausabout 2 hours ago
If price protection for something like this isn't negotiable it's a huge business risk, which would also be reckless to take on.
delichonabout 3 hours ago
At the other end they recently doubled the cost of the Starlink Mini standby plan, from $60 to $120 per year.
rsyringabout 3 hours ago
I have a Starlink v2 dish and I pay $10 per month for a residential "standby" plan.

I only get 10G per month of bandwidth but I rarely use it since I have a fiber connection that is mostly reliable.

It might be a grandfathered plan because they don't list it anywhere I can see:

  - https://starlink.com/service-plans
  - https://starlink.com/roam
Edit: turns out this is a feature/mode and not a plan:

https://starlink.com/na/support/article/37bb3b47-9525-7224-5...

And, apparently, I now have to reactivate the service to one of the published plans if I want to use more than low-speed data. Previously, I still had high-speed bandwidth for $10 a month just not a lot of it.

They must have changed things recently. And, now that I'm thinking about it, I probably skimmed an email that said something about this a month or two ago but, since the charge was staying at $10 a month, didn't pay much attention to the details.

palmoteaabout 2 hours ago
> At the other end they recently doubled the cost of the Starlink Mini standby plan, from $60 to $120 per year.

I kinda wanted to get one of those for standby, but the price seemed too good to be true, so I figured they'd either eliminate it or raise the price.

throwitaway222about 2 hours ago
I noticed this too, but decided to keep my mini because I downgraded my max plan (I was defaulted to this as a customer since they started) to a bitrate I still won't reach, and by doing so am saving $480 per year.
p-oabout 3 hours ago
Hard to not look at the crazy valuation of SpaceX and not see a correlation. At some point, something's gotta give.
idontwantthisabout 3 hours ago
Unfortunately, their valuation has almost nothing to do with starlink revenues. It’s almost entirely speculative oribital data centers that have not been invented yet. They could double their starlink revenues and it would have no impact on the valuation.
whatisthisevenabout 3 hours ago
Might as well base the valuation on SpaceX getting a colony to Alpha Centauri and then billions living there and needing regular SpaceX shuttle services from Sol.

Then we could properly value the IPO in the quadrillions. (I know you know this is ridiculous. But investors clearly are riding high on the tulip mania).

arijunabout 2 hours ago
I disagree, but not for the reason you think. They need to fund R&D to justify their high valuation. A new stock issue would decrease the valuation, and they will have a difficult time borrowing the money with their poor bond valuations. So this will (maybe) slow the bleed.

Musk doesn't need to deliver to keep valuation up. We've seen him doing pretty well stringing people along indefinitely with "3 months maybe, 6 months definitely" self driving capabilities.

idontwantthisabout 2 hours ago
It’s not an opinion it’s laid out clearly in the prospectus. Spacex is not a space company. It is a 2 trillion dollar AI company with a small launch business and a smaller ISP.
epistasisabout 3 hours ago
In the meantime, until Musk comes up with the next big "idea" to switch to, all the current revenue levers need to be pushed to max to try to make it to that next stage, since public companies demand revenue every quarter.

A lot of their revenue is also from renting out GPUs to more productive AI companies, so depending on how long that game can keep on going (getting access to GPUs before other companies), it could last for a while too.

prymitiveabout 2 hours ago
Here’s an idea: Musk launches a ton of orbital gpus but in reality it’s just an empty shell and real gpus sit in unused grok data centres. How would we even know?
_doctor_loveabout 3 hours ago
Wasn't it Jeff Skilling who once waxed poetical about hypothetical future value?
croesabout 3 hours ago
Even if invented, what is the advantage of orbit data centers?
largbaeabout 2 hours ago
Regulatory problems are doing the heavy lifting. Sure power is "free", if you can launch it, station keep it and cool it and if the data services are useful at the modem latencies of geosync and lunar orbits. But if datacenter projects can't be built/powered fast enough due to permitting, this is an expensive workaround.
TheOtherHobbesabout 2 hours ago
No planning restrictions. Throw up as many as you can afford to build and launch. No grid strain because they're self-powered.

And they're likely out of national jurisdictions, so you can generate all the porn you want.

Technologically? Maaaaaybe a slight ping time reduction in certain configurations compared to terrestrial fiber, because even with multiple hops lasers can still be faster than fiber.

Super-expensive, questionably economic way to do it though.

0cf8612b2e1eabout 2 hours ago
The best I have heard: It makes you fully independent of the terrestrial energy grid. There is also some nebulous freedom from governmental authority possibilities.

Both of which strike me as poor arguments. We are in a short term energy crunch. I expect within five years that most of the energy problems will be resolved and the eye watering financials of launching a GPU into space will look absurd

Governments also do not like to cede authority, so I find it hard to believe that they will not claim jurisdiction over any business operating within their borders (all of those ground stations).

amanaplanacanalabout 2 hours ago
I think the idea is easy energy availability and no push back from the locals. Those both seem to be to be fairly simple to solve on the ground compared to the unsolved issues doing it in orbit.
ZiiSabout 3 hours ago
It is possible they delayed this rise as they didn't want bad news in the run-up to going public; but the is absolutely no way this can touch their fundamental numbers.
w10-1about 2 hours ago
Note that the objection is as much to the abruptness as the scale of the price increase.

Large customers sinking millions into (here aviation) assets rightly expect that their vendors respect their market lifecycles.

Starlink's behavior creates a credibility gap that could drive such customers to the 2-3 upcoming competitors with poorer service and even higher costs, but perhaps more reliability as partners.

I'd see this as an opportunity.

khursabout 2 hours ago
> Note that the objection is as much to the abruptness as the scale of the price increase.

When companies buy a service, they normally agree a bespoke contract for 5 years or so and a fixed price for additional units, often with an option of a further x years period too.

So sounds like there wasn't a bespoke contract as lawyers should have picked it up.

huslageabout 2 hours ago
The "upcoming" is doing a lot of work. There is not currently a viable alternative to Starlink with the same capability, speed, or latency. Amazon Leo will be the next to go online and it won't be fully operational until sometime in 2028. No one in the aviation industry will want to wait for that.
khursabout 2 hours ago
>SpaceX has also increased the price of its Starlink Aviation equipment to $200,000 per business aircraft, up from $145,000 last year.

ouch.

bakiesabout 2 hours ago
I wonder how this compares with non-starlink aircraft ISP? Was/Is Delta using something else? Their internet has been good for a while.
1234letshaveatwabout 2 hours ago
Won't someone think of the aviators!!
TimTheTinkerabout 2 hours ago
Brand-new Cessna planes were selling for roughly 2x the US median annual income in the 1960s. Today that number is at around 5.5x.

I've always wanted to fly my wife & kids in a plane, but I just can't afford a high-maintenance luxury asset that costs as much as a house, and fuel costs are prohibitive as well.

so yeah, if someone could mass-manufacture an FAA MOSAIC-certified light-sport aircraft with >2 seats, that could bring the cost of fractional ownership and once-every-two-months weekend use down to my level. And if small local air strips could stop closing too, that'd be great.

---

All to say, aviation used to be semi-reachable as a middle class hobby for family people. Now, the only way to get a family in the air for people like me is to spend years building a kit plane from scratch or fixing up a cheap broken plane.

petilonabout 3 hours ago
Blue Origin's Terawave [1] can't come soon enough.

[1] https://www.blueorigin.com/terawave

sucrosesucroseabout 2 hours ago
What we need is a public service constellation, not more billonaire ones.
grim_ioabout 2 hours ago
You don't get to be all of the USA's GDP without a buck or two more per month, you know?
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CamelCaseNameabout 2 hours ago
This is so par for the course for Elon's companies.

He will extract as much as possible, whenever possible.

scottyahabout 2 hours ago
And he will tell you beforehand, in clear manifestos, why and how it fits the mission.
404mmabout 2 hours ago
He’s like the God. Always needs more money!
epistasisabout 3 hours ago
Gotta pay the massive coupons on SpaceX's bonds, whose yields are heading towards junk territory:

https://www.ft.com/content/3a023b95-66c3-41e1-b0ce-df752a499...

Having just flown some flights with Starlink internet connection, I really love the service, it's just amazing. But the rugpull here might actually break through the distortion field of Musk. It's really interesting to compare the reality distortion fields of Elon Musk and Steve Jobs. It took a looooooong time for Apple stock to get properly valued in the 2000s, after it was clear that they would take over consumer computing. Jobs' RDF worked amazingly well on aligning engineering towards consumer needs, and towards convincing consumers and (some) reviewers that they had created the right sort of products for the future. Elon Musk seems to have mastered RDF on investors plus consumers, and when you're chasing sky high valuations by always piling your prior failed "ideas" into your next big thing (i.e. next big gamble), it only takes a few bad gambles to bring down the entire house of cards.

scottyahabout 2 hours ago
At the end of the day, there's the people who can make a vastly superior product time and time again, and they all like to work with other people who can do the same. They like to be pushed, they love solving hard problems, hate bureaucracy, and will find leaders that can accommodate all that. Elon provides that the same as Steve did.
ben_wabout 2 hours ago
> people who can make a vastly superior product time and time again, and they all like to work with other people who can do the same

These parts are likely pushing the best minds away from Musk these days. Not sure when that turned, perhaps Cybertruck?

kamranjonabout 3 hours ago
I am traveling in Europe currently and got a Saily SIM card - 5g coverage is really good and seems to be expanding fast - a small village I visited 2 years ago that had no cell coverage at all I was getting 250mbps download, faster than than the wired internet at most of the places I was visiting. This prompted me to actually look into Starlink speeds and apparently 5g is generally faster than Starlink...

This made me wonder if Starlink is a much more niche product than I thought - I actually thought it was significantly faster than cell data - but it seems it's just for folks in super remote areas at this point?

justapassengerabout 3 hours ago
Remote areas of USA (and other third world countries when it comes to the communication infrastructure) + companies that operate in remote areas (logistic, resource extraction, etc) + military are main customer base.
numpad0about 2 hours ago
Theoretical max speed of 4G/5G are like 5Gbps down/1Gbps up, without going into mmWave. Actual link speeds of Starlink terminals don't seem to be published in the open, but it's at least throttled to up to 310Mbps down/44Mbps up for Priority plans. Looks like it's supposed to reach 1Gbps down with V3 sats, but then again, cellular is like up to 5Gbps yesterday, at least in the spec.

It's just that Starlink being a new thing and with zero users tended to be less congested, hence it tended to do better in somewhat of an unfair comparison in a remote cabin side by side against an LTE equipment. It was NEVER faster in theory compared to terrestrial cellular.

wongarsuabout 2 hours ago
There are plenty of super remote areas in Europe as well. Even more in the US, where population is more clustered to population centers

But the big selling points of Starlink are either as a backup connection (which the consumer plan actively enables: in months where you use less than 10GB you pay $10/month) or as a connection for ships and airplanes

croesabout 3 hours ago
Just look at the price and you see it’s for those without other alternatives
gruezabout 2 hours ago
Presumably local telecoms would be able to sell it for cheaper? "travel esim" providers like saily are basically paying roaming rates for whatever carrier the customer is physically in, it's definitely not the cheapest price available.
essephabout 3 hours ago
> but it seems it's just for folks in super remote areas at this point?

TBF that's like 70% of the US, large parts of the Southern Hemisphere in general, much of China, India, Russia, etc.

But yes, StarLink is best when it has some user density but not too much user density. It will be this way until... probably forever.

If I go camping? StarLink. Otherwise no cell/internet service.

kamranjonabout 2 hours ago
70% seems a little extreme? Here is a helpful mobile coverage map: https://www.fcc.gov/BroadbandData/MobileMaps/mobile-map

A few years ago I actually traveled all around the US and worked remotely with a 4g unlimited data sim card and was pretty amazed at the coverage, only very few places was I left without coverage. I'm guessing it's even better now?

panativeabout 3 hours ago
Won’t somebody please think of the luxury private aviation consumers?
estearumabout 3 hours ago
A lot of people on this forum actually have investments in SpaceX, directly or indirectly, and they're interested in this stuff as a signal of the health of the company.

Not everything has to be some little gripefest.

meristohmabout 2 hours ago
I reckon a lot of people on this forum have poorer health thanks to man-made pollution.

The more money a person has, the greater the chance they spend it in ways that increase environmental harm. (Travel is a big one, and buying large homes, remodeling homes, heating and cooling those homes, well beyond the private sufficiency that would be enough for us if we also supported public luxuries instead of playing Smaug)

Rather than corporate health I'm more concerned with ecosystem health (actual eco-system, as in interconnected living beings, not the word applied to software...), and care much more about investing in the performance of the ecosystems (based on land, water, and air) that sustain life in the region I have this tiny bit of influence on.

Corporations are fictions, a game we're playing. After they go up in smoke, the land will still be here.

panative19 minutes ago
Won’t somebody please think of the poor SpaceX shareholders? (Not that the article was framed that way.)
Finnucaneabout 3 hours ago
Rich people are screwing over the slightly less rich, get out the silver pitchforks.
scottyahabout 3 hours ago
I don't think spacex is rolling in cash. Their valuation has little bearing on cash reserves until they sell.
ForOldHackabout 3 hours ago
Surprise, surprise, surprise. Well, well well. The honeymoon is over. It's just so predictable.
behnamohabout 3 hours ago
As I write this, I'm disputing a charge from Starlink because when I activated mine, they automatically started the free trial for me, but nowhere in the receipt or on their website did they say they would switch me to the most expensive plan after the free trial was over. And they made it extremely confusing to cancel my free trial. So I ended up being charged $120 for something that I had just opened out of the box. I disputed it twice through Apple Card and it still got rejected, even though I have the invoices. So I'm disputing it a third time, and I know one thing is clear: I am never going to purchase anything that Elon has made ever again. They also lied to me about the cost of keeping the Starlink. Their app said the satellite would need to stay "alive," and to do so I had to pay $5 a month. But then I recently realized that that was also a lie—you don't have to pay to keep the service or the satellite alive.
petilonabout 3 hours ago
Apple Card aka Goldman Sachs is notoriously bad at handling disputes. They were fined $89 million for mishandling disputes, yet they continue to reject disputes offhand [1]. I no longer use Apple Card other than for Apple Store purchases.

[1] https://www.consumerfinance.gov/archive/newsroom/cfpb-orders...

pfdietzabout 3 hours ago
As a matter of personal policy I never sign up for free trials, for just this sort of reason.
scottyahabout 2 hours ago
Who's your target audience for this... misinformation? > charged $120 for something that I had just opened out of the box

It does not work out of the box, you need to install an app, add a payment method, and sign up for a plan, free trial or not.

>you don't have to pay to keep the service or the satellite alive

Not sure what you mean by keeping a satellite alive, but you do need to pay for the service. There is no "Free" or "Pay as You Go" plan. Also, the Standby Mode $10/mo, not $5.

As for it being "extremely confusing", that's highly subjective so I won't comment, but it's definitely standard UI and I think it took me less than 8 clicks to first downgrade then cancel my plan.