Discussion (3 Comments)Read Original on HackerNews

smallnix•25 minutes ago

In theory a good escalation system. In practice there must be strong guarantees and trust that there are no repercussions for triggering. Otherwise management will tell you over and over to "pull the andon cord / escalate earle & often" but really no one does.

jgilias•9 minutes ago

Yes. There was an article somewhere about how in a Japanese factory it gets pulled thousands of times a year, but only 2 in an American one.

EDIT: Found it: https://davidoks.blog/p/why-japanese-companies-do-so-many

Search for “Ford plant”, second occurrence for that particular bit. The article made rounds on HN a couple months ago.

collectedparts•14 minutes ago

Trader Joe's cashier bells have entered the chat. Ironically, the "request assistance" button and accompanying blinking light on top of your stand at self-checkout are the "self-managing" version of that where you as the customer are partly an employee. oh well

Andon (manufacturing)

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Discussion (3 Comments)Read Original on HackerNews