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bbrendo_y 2 days ago 7 commentsRead Article on brendanoconnor.net

RU version is available. Content is displayed in original English for accuracy.

Submitter here, with quick context. I was the sole designer of Microsoft's Enterprise Software Advisor (ESA) channel architecture between 1998 and 2001. The model converted Microsoft's enterprise licensing channel from a margin-based reseller structure to a direct-billing, advisory-fee structure. It launched as part of Licensing 6.0 in October 2001 and is still referenced by name in Microsoft's FY2025 10-K twenty-four years later.

The piece walks through what the original architecture was, why it worked (Microsoft's volume licensing commitments nearly tripled in the two years following launch, $1.9B to $5.5B), and why the 2026 unwind is structurally different. The 2001 transition gave partners a defined advisory role with a sustainable economic model. The 2026 transition does not.

Happy to take questions on the architecture, the design decisions, the pieces that worked and the pieces I'd do differently, or how this maps to adjacent industries. Insurance brokerage M&A is currently following a parallel consolidation pattern, which is interesting because insurance was one of the two industries I studied when designing the ESA model in 1998.

If any specific claim needs sourcing, flag it and I'll respond with primary-source citations.

Brendan

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Discussion (7 Comments)Read Original on HackerNews

zdwabout 1 hour ago
Microsoft's volume licensing, from the perspective of sysadmins and other folks trying to actually obtain software for use, is known to be some cross product of "byzantine" and "kafkaesque".

I fail to see how this is a win for the vast majority of folks impacted by the licensing process...

trollbridgeabout 2 hours ago
The transition is rough. I still advise clients to sign up for Microsoft 365, but I basically have to charge them by the hour to do so.
thaumasiotesabout 1 hour ago
Why am I supposed to watch the text fade in from nothing as I scroll down the page?
stackskiptonabout 1 hour ago
While this is advertising blog post with some possible interesting backstory, you have severely misjudged the main audience of this site which is a bunch of nerds.

Can we get TL;Don't Have MBA summary?

stego-techabout 1 hour ago
Not an MBA but have dealt with licensing throughout my career, so I’ll try taking a whack at it:

Under the prior Enterprise Agreement structure, Microsoft would basically sell licenses to channel partners at decreasing costs based on KPIs like volume. This works for physical goods where big vendors get bigger discounts for bigger volume commitments, but leaves a lot of money on the table for software vendors while making it difficult for channel partners to compete with established players (who in turn can bully software makers into more lucrative terms).

So Microsoft - or the author, rather - moved to the Software Assurance model: everyone fits into the same tiers depending on size, and everyone gets the same margins. This changes incentives to reward bundling, multi-year deals, and broader portfolios of software instead of just straight volume. Putting everyone on equal footing for comp also incentivizes services - MSPs, consulting, architecture, etc - which then also feeds into the original incentives of growing multi-year deals and broader portfolio adoption, hence the “Perpetual Motion Machine” comment attributed to Ballmer.

Except Microsoft now feels they’re such the dominant player in the market that they can handle billing outright, relegating partners solely to advisors and consultants in an era where Microsoft sells the very services partners used to make bank on. This is cutting out the middleman (channel partners), but also exposed Microsoft to a litany of government regulation as a result. This is because the SA model concentrates pricing in Microsoft’s hands, and thus gives them outsized power and influence in the market.

That’s my understanding as an outsider though; I fully admit I am likely wrong on some points that OP might be able to clarify or correct.

crazysimabout 1 hour ago
I think there are some who would probably argue the opposite about the users of news.ycombinator.com . It's an explanation for the $ in M$.
dickywadabout 2 hours ago
Unfortunately MS has a PR problem of stupidly bad products.

Web-Shows with dumb number animations showing Billions is really funny.

I guess the tech industry hasnt figured out that we know this is all BS. The rule that always rules still applies:

The only way to get someone to use your software is to FORCE them to. Thankfully I dont have to use their software anymore.