Starbucks scraps AI inventory tool across North America

"Starbucks (SBUX.O), opens new tab terminated an AI program workers used for automating certain inventory counts this week, nine months after deploying it across its North American stores, according to an internal newsletter reviewed by Reuters and two people with direct knowledge of the situation. The tool was part of CEO Brian Niccol's efforts to fix the coffee chain's persistent product shortages that he has blamed for hurting sales. The app - designed to improve Starbucks’ visibility into shortages at stores - frequently miscounted and mislabeled items, such as confusing similar milk types or missing them altogether, Reuters reported in February."

It sounds as if they were using image recognition to record inventory. Would you really expect it to be reliable?!