I haven't lost a customer service fight in seven months

Great content! Inspires me to do the same thing since I am constantly dealing with things falling apart like this. I recently did one manually after putting it of for too long. Get Delta (airline) to go from "here is a 200 dollar bag to replace your 400 dollar bag we damaged" -> "Here is a 450 dollar eCredit".

I would try focusing on building a more unique style of writing, this feels like it went through heavy alignment to Claudes distribution. For the general audience maybe they aren't that sensitive to it yet, but for those that have to use LLMs at work, having to read more of it is grating.

I wonder what kind of life the author has in order to start 9 disputes worth $12k in just 7 months.

The only dispute I had in the last year is some $3 tweezers I ordered on Amazon that never shipped, and Amazon automatically reimbursed the money.

I applaud you. Over the past year, more than a few companies have become impossible to deal with over issues of their own causing, and issues that never would have come up in previous years, now do. They just don't seem to care at all anymore, and seem completely checked out.

In the past year, I've had to spend quite a few hours just finding replacement parts and solutions for issues manufacturers were responsible for and would have handled previously. I may have to reevaluate and have AI handle more of these matters.

LLMs are a great equalizer. I had no idea how much of the world runs on ignorance of one's own rights and how much administrative burden is used adversarially. Now my learning is greatly accelerated. I hope it's the same for more people than not and we will end up with a more just society.

For some reason, Firefox thinks this article is in Portuguese.

Reminds me of an executive at my company who has sent extremely inflammatory, needlessly escalating, LLM-generated messages to one of our vendors in support threads (for problems she simply does not understand, any prompting she does I'm sure is just to have her AI agent coerce a concession/credit). I recognize that there are companies with scummy billing practices, but people like this don't seem to care that there are human beings on the other end of these things who are scrutinized as though they are interacting with another human being.

[flagged]

> Author here. For seven months I've been handing every consumer dispute to a Claude agent instead of eating the cost like I normally would. It builds the case file, pulls the warranty or policy text and the terms of service, works out who actually regulates the company, and plans a "campaign" with fallbacks. Ten unrelated fights (IRS penalties, a car warranty, two insurance denials, a robot mop, grocery stuff), yielded just over $12k back! The biggest single one was an IRS first-time penalty abatement I'd never heard of, $6.8k, eight years into an installment plan.

> To be honest, the agent's first-pass advice is usually bad ("file an FTC complaint"); what works is multi-prong approach until something moves. For the robo-mop it ended up all the way at their own arbitration clause, whose consumer fee rules cost them several times the refund. For the pet insurer it was the state regulator plus two exec emails, and they relented in hours after two months of stonewalling.

> Companies rely on a drop-off funnel, and an agent with infinite patience breaks it - thats the story.

It's flagged and dead but good advice. I've used it a lot for legal disputes (basic contracts).

It helps to make your argument, then have AI steelman a rebuttal, then modify your argument to smash their steelman. Then your initial outreach is your stage 2 argument that bypasses all plausible initial denials.