Tell HN: I managed to unsubscribe from Adobe CC without being charged
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ffrereubu about 5 hours ago 1 comments
ZH version is available. Content is displayed in original English for accuracy.
I had an educational Adobe CC subscription that went from ~£25 per month to ~£67 recently. When I went to cancel after I realised I didn't really use it that much and could just use Affinity, I was shocked to find out that I was going to be charged ~£250 because although I pay monthly I was in a yearly contract. (I did know that, which is on me, but it's easy to forget that because of the payment structure). It's a serious barrier, so I looked at the other options, and you're able to transfer to an Adobe Photoshop Express plan for ~£98 per year and avoid that charge. I figured I'd do that and immediately cancel so I didn't forget to at the end of the year, whether I kept access to Photoshop Express or not - I just wanted out of the Adobe ecosystem. To my surprise I was refunded for both the balance of the month on the CC subscription because of the plan change and then refunded for the entire year's Photoshop Express because I still had 12 months to run on it. YMMV, but if you do it in that order, you can potentially escape Adobe without being penalised for it.

Discussion (1 Comments)Read Original on HackerNews
What worked for me was to phone them and insist on cancelling. The person I spoke to insisted right back that it wasn't possible. When I persisted they offered me an extended term for the same price. Then a discount, and then a better discount. After that they agreed to cancel.
My impression was that they had a customer retention flowchart to work through, and it was just a matter of getting to the right terminal node.