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#don#product#cold#email#outreach#actually#more#doing#find#still

Discussion (48 Comments)Read Original on HackerNews

georgelabout 2 hours ago
The comments on cold outreach on HN are always going to be negative. I assume the majority of us here are developers and go to insane lengths to block "spammers".

That said, even YC (can't find the exact Dalton + Michael episode) encourages cold outreach. If it didn't work, people wouldn't still be doing it.

bkoabout 1 hour ago
Cold outreach is the only way I found to actually find users early on. No amount of blogs or social media stuff will get you users.

I had a product that got thousands of views from a Reddit post. Out of those, literally 0 clicked anywhere besides the page they landed on. I've been #2 on Product Hunt, 0 have actually used the product after clicking into it the first time.

Most products have a very tiny customer base, and they're not just casually browsing social media looking to find your exact product. You need to find these people and reach out to them directly.

Don't lie, but do little things that show them that you respect their time. Keep it short, tell them what the product is in plain English. Do some amount of research to qualify them as a potential customer. Try to tailor it to be relevant to them. Put your real name behind it. Ask them for feedback even if they wouldn't pay for your product. And don't follow up more than once or maybe twice.

It sucks. No one likes doing it. But if something is actually relevant for me, I would at least be curious enough to take a meeting. Unfortunately the only cold emails I get is from dev pod-shops or venture debt type people which are uninteresting.

georgel37 minutes ago
Right there with you. All the products I have built are not interesting to the HN or ProductHunt crowd. I don't even bother in those channels. Anyone reading this, find the places that are actually relevant to your customers.

I get a lot of office cleaning / janitorial spam (I don't have an office) alongside the dev shop spam. Just checked my junk SMS folder, I had 5 SMS messages for "fundraising" for a company gone 10 years ago. It is non-stop.

anticorporateabout 2 hours ago
> If it didn't work, people wouldn't still be doing it.

The same can be said for all sorts of activities, from the illegal and unethical to the mundane.

Although, to be fair, you're right. Which is why I actively make it my goal to make doing cold sales outreach more costly to the companies doing it than if they had done nothing at all. A BDR cold emailing me is a pretty good way to make sure your software does not get considered by my organization, and I'm very likely going to cost their privacy/compliance team more time than they spent contacting me unwantedly in the first place.

georgelabout 1 hour ago
I wish BDR's and AE's could just answer the important questions I have for them in the first call. I have wasted countless hours of my life sitting in sales meetings, when my wallet is already open.

It really shouldn't be that hard, I even would do the work of "hey this is our expected usage, I have already adjusted for an overage buffer, how much?".

Barbingabout 1 hour ago
> I'm very likely going to cost their privacy/compliance team…time

What might this look like for you?

(I don’t cold email except thanks or say questions btw, but I am curious!)

antonvsabout 1 hour ago
> If it didn't work, people wouldn't still be doing it.

Yup. That’s why rape and murder is so popular.

ElProlactinabout 2 hours ago
> Nobody wants to hear from your AI bot, least of all when it’s pretending to be you, laying it on thick.

The people who are doing this don't care about you though. They're playing a numbers game and if this form of "communication" proves to be more than a flash-in-the-pan, it would be an indication that the return realized exceeds the cost by a meaningful enough margin.

It's the same thing with most of the popular scams today. Many people look at them and wonder, "How did anyone fall for that?", but they still exist because they work on enough of the people to make them viable.

jaggederestabout 2 hours ago
Interestingly, I wish there were the opposite of a do-not-email list for this kind of thing. I think it might actually be somewhat fun to get actually relevant email from companies working on interesting products in an extremely targeted way.

Then companies could just go and grab a lead list from there, with some metadata, and if too many people report it as spam (you could use a private relay on the site, for example, like mailinator) you lose access. Good citizens stay. And charge a nominal fee to enforce the reputation system.

I'm sure this is one of those "congratulations you have reinvented system Z" problems

svachalekabout 2 hours ago
Unfortunately I don't think it's possible for companies not to abuse your information, unless it's like 1-2 people and they're independently wealthy and the business is really more like a personal hobby.

I don't know how many times I've been to something like a niche clothing retailer and they ask me to join their mailing list for a discount and I think hey why not, I should come back in 6 months or a year and see what's new, maybe they'll let me know about their Labor Day sale. And of course they immediately proceed to email me 5 times a DAY because maybe I'm ready to shop now, when I wasn't at 2:00 pm. Unsubscribing only solves 20% of the problem because of course they subscribed me to 5 different daily lists and you need to unsubscribe separately. And, of course, if you don't do it quickly enough it will be 6, 7, 8, 10, 20 lists.

They're not human. They really can't help it.

deweyabout 2 hours ago
You are basically just describing targeted advertising and it's already working like that, just not by email and probably more accurately than people putting themselves into buckets.
kerkeslagerabout 1 hour ago
The arrogance of thinking targeted advertising knows more accurately what email I want to receive than I do is staggering.

No, buddy, I do actually know what email I want to receive.

deweyabout 1 hour ago
I guess you didn't really read what I wrote, buddy.
transitorykrisabout 2 hours ago
System Z is vaguely the read reply cards you would find in magazines. While I enjoyed the snail mail spammed materials, my parents were terrorized through the entire 90s by my abuse of those found in professional magazines like Computer Language.
singpolyma3about 2 hours ago
I sort of agree. But honesty if you're cold emailing me I don't super care if your a real human or not. It's still not cool. Don't do it.
hackernud3sabout 1 hour ago
It's ok if it's super-targeted. If it's a product for high school girls soccer coaches, and I'm a high school girls soccer coach, that's reasonable outreach.

But I get a log of "we noticed your website isn't ranking in Google" spam which is not.

ElProlactinabout 2 hours ago
> It's still not cool. Don't do it.

So nobody is allowed to try to contact you about any product or service they genuinely think you might be interested in?

anticorporateabout 2 hours ago
> So nobody is allowed to try to contact you about any product or service they genuinely think you might be interested in?

If I don't know them, no, they may not.

ElProlactinabout 1 hour ago
Well unless you disconnect from the internet, sign off of every social platform, run your email off a whitelist, there's no way for you to actually enforce this.

The best you will ever be able to do is (try to) ignore unwanted communication.

cpncrunchabout 2 hours ago
Not if it's bulk, but fine if it is actually a direct outreach with a hand-crafted email. The latter is appreciated, and the former is hated. It's usually easy to spot the difference, and a quick look at the headers will usually confirm whether it's from a bulk mailing service.
singpolyma3about 1 hour ago
Correct. Unless a close personal friend
marssaxmanabout 2 hours ago
That is exactly my position.
Machaabout 2 hours ago
My friends are. But then it's not cold.

The problem is way more people are convinced (or just hoping, or just setting off an automated system that is even less discriminating than that) that I am interested in their product than I have inclination to check their pitch out, especially given their to-date 0% success rate.

dgellowabout 2 hours ago
That’s the case in germany. Unless you give your explicit consent of course
ElProlactinabout 2 hours ago
I'm not German but I'd venture a guess that people still receive unsolicited outreach in Germany.

The internet is global. A person sitting in Palo Alto, a shack in a rural village in Southeast Asia, etc. doesn't care about German law and is, in all but a few exceptional cases, beyond its reach in the real world.

gyanchawdharyabout 2 hours ago
Correct. They are quite a sensitive demographic when it comes to human contact.
antonvsabout 1 hour ago
That’s the position the EU is currently taking with telemarketers. What’s the issue?
kerkeslagerabout 1 hour ago
Yes! Finally you get it!

Not once in my entire 40 years on this planet has a single ad or cold outreach been welcome. Every single one is full of lies and partial information that is vastly inferior to me going out and researching products that I want.

I don't care what you think I'll be interested in. I might be, but you're too biased for me to trust you to give me reliable information about the product. Leave me alone.

gyanchawdharyabout 2 hours ago
Exactly. How dare anyone contact him without first submitting a formal application for permission to exist in his inbox. Wait .. how dare I assume their gender .. wait, am I even allowed to comment ?
rsyringabout 2 hours ago
Word.
kimjune01about 2 hours ago
would you prefer that they advertised? Or is your life good enough to not need to learn about new offers?
shermantanktopabout 1 hour ago
Advertisers always say they are educating and informing, so that their "audience" is "learning" about their product.

And there's a bit of truth to that, for new products - people don't know about it yet. But it quickly goes from awareness to persuasion, then lies, and finally mindless repetition of a logo and tagline.

The endgame of ads is not information flow, it is programming the emotions and memory of the "audience."

nemomarxabout 2 hours ago
How about if I'm interested in going out and getting something I look it up on my own time? Just don't tell me about it.
warkdarriorabout 1 hour ago
Congratulations, you just confirmed the need for SEO in all its forms.
singpolyma3about 1 hour ago
Cold email is a form of advertising, but if your question is do I consider any form of advertising acceptable: sure I do. I don't mind display ads or video ads where there is a quid pro quo etc. But cold outreach (email, calls, door to door etc) is unethical
mikert89about 1 hour ago
I'll say this, people are seriously underestimating how sophisticated ai outbound sales has gotten. There are certainly startups where 1/3 of the engineers are focused on "go to market engineering", which is a mix of ai messaging and data engineering to automate sales. Its becoming more important than the product in some verticals, people are hand building their own systems
sarrephabout 2 hours ago
One of my favourite things to do with AI video pitch creator products is to put a paragraph of text into the first_name / company_name form fields on their "request a demo" function, to see how ridiculously fast their AI bot will read it out.
kimjune01about 2 hours ago
if the recipient can't tell, does it matter?
Gualdrapoabout 1 hour ago
You'd be trying to sell something to someone by deceiving them into thinking they are interacting with a real human - if your customer ever finds out, any trust they had on you will be lost and any reputation you might have could go directly to the trash bin.

I imagine for some people it can be kind of hard to tell in this case, but even for someone not in the known for the power of AI made stuff like me there are red flags. The blur of the background where "Chase" is doesn't seem to match a "natural" aperture taken from a camera and even the perspective seems odd. Granted, you could say it can be just a generated background from zoom or something, but there are no visible artifacts when he moves, whereas you can see them on any zoom call when someone applies that effect. Also the timing in his speech can change dramatically all of a sudden for no reason whatsoever.

I'm really dumb about marketing stuff, as with most things, so I can't think of any reason you'd prefer to pull out all of this stuff instead of doing something like the article suggested - being honest and stating that the message you are getting is generated by a bot or something.

MeetingsBrowserabout 2 hours ago
If I lie to you but you can’t tell, is that ok?
andaiabout 2 hours ago
>[Slop is] a tax on our daily allotment of mental energy. As Jane Friedman writes, we need relief from this constant epistemic vigilance.

Yeah, I can't wait to go back to being able to trust everything I read.

kimjune01about 2 hours ago
ah, the good old days where everything you needed to know was all signal no noise
xgulfieabout 2 hours ago
This is true for "AI content" in general. People feel betrayed when they find out, and publishers try to hide it best they can.