Amazon now hides all customer reviews on products

ttonymet about 5 hours ago 24 comments

ZH version is available. Content is displayed in original English for accuracy.

Amazon now hides nearly all product reviews . Filtering and ordering are disabled . Only the top 5-10 are shown . To opt out, a 5 day email request is required

Here is an example of the UI for members of the experiment

https://x.com/stillmisanthro1/status/2092441592242028986

⚡ Community Insights

Discussion Sentiment

38% Positive

Analyzed from 689 words in the discussion.

Discussion (24 Comments)Read Original on HackerNews

0cf8612b2e1e•about 4 hours ago

Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information.

Clearly a customer focused decision.

sowbug•about 4 hours ago

For a long time, it was actually even worse: they obfuscated the product name, and added other products they wanted you to buy. So when you searched your email for practically anything, all sorts of Amazon garbage would come back.

VCFundedGenYer•about 1 hour ago

No, sorry, this is a positive change that was overdue for years. Gmail (and likely other email providers) was scraping the contents of the email to build a list of your purchases and it was not possible to delete items or clear it.

patch_cable•about 1 hour ago

It’s my choice to use (or not use) Gmail. What data I share with them in exchange for their service is non of Amazon’s business. (If Amazon wanted to make this feature opt-in, sure, whatever.)

0cf8612b2e1e•about 1 hour ago

By this logic, nothing can ever be shared by email. Else someone (user included) might scrape some value from it.

If it is truly for my benefit, they could let me opt in or out of the behavior. I truly derive value from being able to search the local copy of my email to track purchases.

bmitc•about 1 hour ago

What's the purpose of the emails then?

cromka•about 3 hours ago

Someone explained how it relates to their AI shopping plans. Don't actually remember how.

xg15•about 2 hours ago

I remember reading they actively prevent AI agents from using their site or being able to track purchases. So congratulations, the uselessness for tracking is the point.

dgrin91•about 4 hours ago

This one infuriates me to no end. On credit card bills amazon orders show up as random garbage strings in the description. I had systems that would read these emails and pull out the product data so that I can feed it into my finance tracking system. Now I can't do anything.

joshstrange•about 3 hours ago

This also frustrates me, I vibe-coded [0] a chrome extension that reads the data from Amazon's website (read orders and purchases, which are different things...) and then matches them against the YNAB entries and then updates the memo line in YNAB with the name of the item(s) (after running the item name through a small LLM, haiku, to clean up amazon-speak into something reasonable).

This has been working well for me overall.

It's not open source (or paid), it's just for me and I'm not looking to maintain or support it but it should be easy to replicate. It does require I go to Amazon on my desktop and click the extension and tell it to "Sync" but that's easy enough and it makes my budgeting way easier.

[0] I did this over 1.5 years ago (Jan 2025) so it's probably even easier now, I wrote it with Aider and it cost $27.81 in API credits (this was before Claude Code/coding subscriptions). The only reason I know the cost so exactly is that I had started to write a blog post about it but abandoned it.

secabeen•about 2 hours ago

Quicken Desktop (yes, it still exists) just added this as a new feature as well. It's pretty nice.

applfanboysbgon•about 2 hours ago

This is to protect their data on you. E-mailing you specifics is handing your purchase history directly to Google and Microsoft (at least for the 90% of the population that use Gmail/Outlook). They would rather sell that than give it away for free.

otterley•37 minutes ago

That shouldn't be Amazon's unilateral decision to make, though. They could have made that behavior optional, and if they were truly as Customer-Obsessed as they used to be, they would have (and they would also have observed that customers did not like the new behavior and reacted to that accordingly).

0cf8612b2e1e•about 2 hours ago

Oh I know why they did it. I am still furious that I am yet again getting a worse experience.

Melatonic•about 4 hours ago

I haven't seen this yet. Never used the app - I use the mobile site usually while logged in (but not always). Unfortunately a few features are missing (like being able to see all items for some reason by a specific seller) but otherwise it works well.

Is this you on X or did you link to a random post ?

VCFundedGenYer•about 1 hour ago

This is false. I was just on Amazon and none of what you said was true. The filter options and reviews are all there

everdrive•about 4 hours ago

Hard to know how to feel about this. Bots and such have really ruined the value of customer reviews. The best that can be said is they don't work as intended. The question is whether Amazon can actually fix this problem rather than continuing band-aid over it.

metalliqaz•about 4 hours ago

they only care about preventing customer data escaping their grasp

maxbobby•about 5 hours ago

It looks like Amazon is starting to hide some reviews to protect against data scraping bots, and in some cases it is affecting real (non-bot) customers.

Were you signed in when you got the message? All of the sorting / filtering / search options are showing up fine for me (as a signed in user).

_vertigo•about 4 hours ago

When I clicked “see more reviews” while signed out it prompted me to sign in

CamperBob2•about 4 hours ago

That's been the case for years.

lnxg33k1•about 2 hours ago

They make it so extremely easy to return that I've never actually bothered to read reviews

josefritzishere•about 4 hours ago

Can't trust Bezos, but also can't trust AI spam. Whatever shall we do?

cardiffspaceman•about 3 hours ago

Can we put Bezos on a PIP?